Radisson Hotel Phoenix Airport
🏨 Hotels & Travel · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The air conditioning unit was excessively loud and prevented sleep.
Long wait times for check-in due to insufficient staffing levels.
The hotel staff does not answer incoming phone calls.
The hotel repeatedly charged the customer's card in error.
Staff incorrectly charged personal card for prepaid room incidentals
Dirty restaurant seating and lack of security during noise disturbance.
Hotel refused to provide an early check-in for an available room.
Broken shower head was never repaired despite multiple staff requests.
Hotel room was filthy and staff refused to provide cleaning services.
The hotel charges a fee for early check-in.
Staff failed to update reservation and refused to assist upon arrival.
unauthorized attempts to enter hotel room and inadequate security response
Inaccurate deposit information, malfunctioning refrigerator, and poor room cleanliness.
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with us did not meet your expectations. At The Radisson Hotel, we strive to provide every guest with a comfortable and enjoyable stay, and we’re truly sorry to hear that we fell short during your visit. Your comments regarding your stay are being taken seriously, and we are addressing them with our team to ensure improvements are made. We value your input as it helps us identify areas where we can do better. If you’re open to it, we would appreciate the opportunity to speak with you directly to learn more about your experience and see how we can make things right. Thank you again for your feedback, and we hope you’ll consider giving us another chance in the future. Victoria Gordin Front Office Manager [email protected]
Strong chemical odors in the hotel causing physical discomfort
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with us did not meet your expectations. At The Radisson Hotel, we strive to provide every guest with a comfortable and enjoyable stay, and we’re truly sorry to hear that we fell short during your visit. Your comments regarding bathroom odors are being taken seriously, and we are addressing them with our team to ensure improvements are made. We value your input as it helps us identify areas where we can do better. Thank you again for your feedback, and we hope you’ll consider giving us another chance in the future. Warm regards,
unresolved deposit charge and failure to provide room cleaning services
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize that your experience with us did not meet your expectations. At The Radisson Hotel, we strive to provide every guest with a comfortable and enjoyable stay, and we’re truly sorry to hear that we fell short during your visit. Your comments regarding your stay are being taken seriously, and we are addressing them with our team to ensure improvements are made. We value your input as it helps us identify areas where we can do better. We hope you’ll consider giving us another chance in the future. Warm regards, The Radisson Phoenix Airport
hotel rooms are infested with bed bugs
room contained dirty floors, broken television, stained mattress, and bed bugs
Poor customer service, noise issues, cleanliness concerns, and lack of management…
Business reply on Google
We appreciate your feedback and are very sorry to hear that your stay did not go as planned. That is not how we like our guests to feel and would love the opportunity to make it up to you. We have expressed to the team how important the safety and comfort of our guests are. If you are up for it, please email our General Manager at [email protected] and he will be happy to discuss any details of your stay. We would love to welcome you back to The Radisson Phoenix Airport on your next trip to Arizona.
Hotel denied a late check-out request for a long-term guest.
Multiple billing errors and unreliable airport shuttle service provided