Rail Craft Kitchen & Bar
🍽️ Restaurants · Dublin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The burger was overcooked and the fries were cold and broken.
The restaurant provided poor service and overpriced food.
The chicken wings were dry and poor quality.
food quality was poor and items were overcooked
Customer received no service for thirty minutes and staff lied about it.
The restaurant charged more than the amount authorized on the receipt.
Restaurant failed to provide a safe gluten-free meal for Celiac disease.
Server provided poor service and displayed a rude attitude.
The food quality and preparation have significantly declined.
Excessive wait times and inattentive service from staff
The burger lacked flavor and contained unexpected fillers.
Business reply on Google
Thank you for taking the time for this review, Aly. We apologize for any inconvenience experience during your visit and would like to make things right. Please reach out to our general manager, Mike Pinson at [email protected] for further discussion in hopes of a resolution. We look forward to hearing from you soon!
Incorrect food order and unresponsive customer service
Business reply on Google
Sherri, thank you for this valuable feedback. We’re sorry to hear about your less than perfect experience at our restaurant and we would like to make this right. Please email our General Manager, Mike Pinson at [email protected] for further discussion. We hope to hear from you soon!
Long wait times for food and forgotten appetizer order.
Business reply on Google
Hi Alex, thank you for taking the time to write this review. Very happy to hear that you enjoyed your food, but we're sorry to see that we've missed the mark on your experience at our restaurant. We hope you decide to give us another chance in the future and dine with us again soon!
Poor service and improperly cooked food at high prices.
Waiter refused to return an incorrectly cooked burger to the kitchen.
long wait times and poor food quality with inattentive service
The restaurant served cold, dry food with long wait times.
The food served was overcooked and did not match the menu.
Excessive wait time for food and presence of flies in restaurant.
Long wait times, cold food, and incorrect billing charges.