Rainbow Motel
🏨 Hotels & Travel · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Room did not match booking and staff demanded extra payment
Business reply on Google
We truly apologize for the misunderstanding and any inconvenience caused. The room you booked was a Deluxe room, which does not include a jacuzzi. Due to an error on the booking platform, incorrect photos were displayed, and we understand how this led to confusion. We take this matter seriously and are actively fixing the issue to prevent it from happening again. To make things right, we have issued a refund for your stay. We appreciate your feedback and hope to have the chance to serve you better in the future.
The motel room was dirty with mold and cigarette burns.
Business reply on Google
We appreciate you taking the time to leave a review and regret that your stay was disappointing. Please accept our apologies, and know that your feedback has been shared with our team as we continue working to improve our service.
The motel rooms have black mold and filthy, unsanitary mattresses.
Business reply on Google
Thank you for your lovely feedback! Your comments mean a lot to our team, and we’re delighted you had a great stay with us.
The motel rooms are not cleaned between guest stays.
Business reply on Google
Thank you for your lovely feedback! Your comments mean a lot to our team, and we’re delighted you had a great stay with us.
The room was unsanitary with clogged plumbing fixtures.
Business reply on Google
Really sorry for that inconvenience. Will make sure, it won’t happen because we don’t want to loose our valuable customer like you. And thanks so much for your feedback. It will give chance to improve us. Thanks so much and once again sorry for inconvenience. 🙏🏻
The motel quoted a higher price upon arrival than over phone.
Business reply on Google
Thank you for your honest feed back. we will check and take action to resolve if any issue. Thanks again and appreciate your business.
The motel room mattress was infested with bugs.
Unsanitary room conditions, broken amenities, and failure to provide promised discount.
Staff hangs up on customers while they are speaking.
The motel room had mold, damaged fixtures, and dirty linens.
The motel room was extremely dirty and unsanitary.
The room smelled of smoke and the business refused a refund.
room contained biohazards and drug paraphernalia with inconsistent pricing and rude staff
The motel room was infested with ants.
The room was poorly maintained and did not match online photos.
The motel is associated with illicit activities and neighborhood complaints.
The motel facilities were dirty and poorly maintained.
The motel rooms are dirty, cold, and overpriced.