Ramos Auto Sales Parts & Services LLC
🚗 Auto & Repair · Humble
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor engine replacement quality and refusal to honor warranty repairs
Business reply on Google
Sorry to heard that but there is a lot of answers for your questions but is just easier for you to write everything here we are here to help our customers your very welcome to discuss this with us at our facility.
Recurring mechanical failures and unprofessional conduct by the business owner.
Business reply on Google
Thanks for your business sorry for inconvenience we can’t fix something we didn’t damage but I’m willing to talk to you about it in my office not letting people know about you feelings. If I’m not mistaken you bought this car from our location
Vehicle repair failed to fix the oil housing gasket leak.
Business reply on Google
We didn’t repair the oil housing gasket at that time Please dont be the costumer that paid 2 k for repairs and wanted a new engine or nothing else to happened Your always welcome to discuss that at shop not by messaging
Vehicle returned without refrigerant after service and high pricing.
Poor quality repairs using used parts caused engine failure.
mechanics perform unnecessary repairs and cause damage to vehicle components
Business reply on Google
Sorry any inconvenience costumer only paid for what’s needed if anything we can help you let as know have a great day
repeatedly failed repairs and dishonest communication regarding vehicle service status
Business reply on Google
Sorry for the inconvenience we try to be better every day but sometimes is hard specially with especial costumers
Vehicle remains unrepaired after payment of thirteen hundred dollars
Business reply on Google
Sorry for the inconvenience that invoice that you paid was for water pump serpentine belts belt tensioner coolant as well I also offer a price of 85 to install the wiper switch you denied we gave you tacos the 24 I think we could figure out this at the shop but for you is more important leaving a bad review thanks and apologies for any inconvenience.
The business is fraudulently using the customer's VIN for vehicle inspections.
Shop charged for uninstalled parts and failed to repair the vehicle.
Business reply on Google
Sorry for inconvenience don’t know which car is this but if anything we have to verify that that part is not put on we are a serious business working since 2004 and we try to work that’s professional we can is probably easy to write a review with out giving the opportunity to defend our self like I said you know our address you can always come back to discuss the issue have a great day .
business failed to perform paid repairs and attempted to charge again
Shop failed to honor warranty after faulty engine rebuild
Poor repair quality and excessive charges for unnecessary work
Shop charged for inaccurate diagnostic and failed to repair vehicle AC
Business reply on Google
Sorry for the missed a understanding we try to do our best we couldn’t find the part at least we didn’t put the compressor as was suggested by you our priority is to do the best we could the 120 was because we spent hour and half trying to figure out what was the issue our diagnostic is free if we do repairs we couldn’t find the part at that day.
A custom truck part was stolen while the vehicle was serviced.
Unresolved vehicle repairs, unprofessional staff behavior, and poor customer service.
Vehicle broken into while in shop care and repairs not completed
Business reply on Google
Hello Ms. Jennifer, we have an investigator by the name of Ricardo Morales working with us on the case of break ins at the shop. It is a very unfortunate situation, and we extremely apologize for the vandalism, Jose our manager, has agreed to help cover any costs related with this incident but as of now we are waiting to hear back on our detective on the case. Please feel free to stop by so that I can reassure you of this information regarding our criminal investigator. Thank you. 281-630-1256
Repeated failed repairs and recurring mechanical issues after expensive service.
Business reply on Google
We apologize for any convinces we may have caused you, some automobiles just aren't quick easy fixes as we sometimes hope. Its a common trend for cars to come in the shop and end up having 5 other things wrong with them than what was initially anticipated.
The shop failed to fix the car after a week.
The shop charged for an alignment service that was never performed.
Business reply on Google
Our alignments are not done with a alignment machine, we are currently waiting on getting one at the moment. Our alignments are done manually so they are not perfect, but we do take our vehicles and test drive them to make sure their isn’t any pulling or any symptoms of an off alignment. Sorry for the inconvenience.