Rancho Bernardo Inn

Business reply on Google

Thank you sharing this feedback. We are very sorry to hear you did not enjoy your experience and apologize for any inconvenience. We hope you will give us another opportunity to serve you in the future.

Business reply on Google

Thank you sharing this feedback. We are very sorry to hear you did not enjoy your experience and apologize for any inconvenience. We hope you will give us another opportunity to serve you in the future.

Business reply on Google

Thank you for providing this feedback. We are very sorry to hear about the noise disruption and apologize for any inconvenience.

Business reply on Google

Thank you for sharing such detailed feedback regarding your recent visit. We truly value hearing from our guests, as it helps us better understand their expectations and areas where we can focus our attention. We regret that your experience did not align with the level of hospitality we strive to provide. Your comments regarding communication, follow-up, and overall consistency have been carefully noted and will be shared with the appropriate teams for review. Please know that providing a seamless and comfortable stay is always our goal, and your insights will assist us as we continue to refine our services and facilities. We do hope to have the opportunity to welcome you back in the future and restore your confidence in the experience we aim to deliver. Warm regards,

Business reply on Google

Hello Mr. O'Brien, Thank you for taking the time to share your experience with us. We truly appreciate your loyalty and the many events you've helped organize at Rancho Bernardo Inn over the years. We're honored you chose to celebrate such a special occasion with us. I’m very sorry to hear that your anniversary stay did not meet your expectations, especially as you were hoping for a peaceful and relaxing getaway with your family. We understand how disruptive it can be when the atmosphere doesn’t align with the experience you had envisioned. We do occasionally host group events on property, and while we strive to maintain a balanced and enjoyable environment for all our guests, we understand that the activity during your stay felt overwhelming. Your feedback is extremely valuable, and we will be sure to share it with our team as we continue to review how we communicate and manage group stays alongside individual guest experiences. Again, thank you for your feedback and for giving us the opportunity to hear your perspective. We’re truly sorry that this visit did not reflect the tranquility and experience you were hoping for. Should you ever consider giving us another opportunity in t

Business reply on Google

Good Afternoon Mrs. Enriquez, Thank you for sharing your feedback regarding your recent visit. We truly value hearing from our returning guests and appreciate you taking the time to detail your experience. We are sorry to learn that your stay did not meet the expectations set by your previous visits. Your comments have been shared with the appropriate teams to ensure that they are reviewed and considered as we continuously work to enhance the guest experience throughout the resort. We appreciate your loyalty to our property and hope to have the opportunity to welcome you back in the future, with the goal of providing you with the high standard of hospitality you have come to expect from us. Warm regards,

Business reply on Google

Hello Mrs. Lee, Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience during such a special occasion did not meet your expectations. We always aim to provide a comfortable and enjoyable stay for our guests, and I regret that this was not reflected during your visit. Your comments regarding the room conditions and temperature have been noted, and I will be sure to share them with the appropriate teams for further review. While I understand how disappointing this must have been, especially on a milestone celebration, I appreciate you bringing it to our attention. If there's anything further you'd like to discuss, please don’t hesitate to reach out. Sincerely,

Business reply on Google

Thank you for sharing your thoughts with us. We’re sorry to hear that your stay didn’t align with your expectations. We understand that value is an important part of the guest experience, and we appreciate your candid feedback regarding pricing and services. While our resort fees and parking charges support a variety of amenities and offerings across the property, we recognize that each guest’s priorities and preferences are different. Your comments have been shared with our team as we continue to evaluate how we can better meet the needs of all our guests. We’re glad to hear you enjoyed the grounds, and we appreciate you taking the time to provide your perspective. Warm regards,

Business reply on Google

Thank you for sharing. We are very sorry to hear about this issue you experience and apologize for the inconvenience on this special day. We will review and address with our team.

Business reply on Google

We are very sorry to hear you did not enjoy your spa experience. We will use this feedback to improve on our service delivery.