Rancho Bernardo Self Storage
🧰 Other Services · San Diego
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Water damage caused mold and ruined stored mattresses.
Business reply on Google
Chris, Thank you for taking the time to leave a review. I am sorry to hear about your experience with us. We always do the best we can to accommodate each and every tenant no matter the issue. We have a contract that every tenant signs before the rental are complete. When it comes to liability and insurance, please refer to section 11&12 of your signed contract. If you would like to further discuss this issue, please give us a call at (858) 544-1373.
The business increases rates frequently and does not offer prorated refunds.
High monthly rate increases and poorly aligned, tight storage spaces.
Business reply on Google
Hi Gilbert, thank you for taking the time to leave us a review. At Rancho Bernardo Self Storage we do guarantee a one-year rate lock, unlike our competitors. We do appreciate your business and hope you have a great day!
Frequent and excessive storage unit rate increases
Business reply on Google
Hi Les, thank you for taking the time to leave us your honest feedback. We are sorry to hear that you will be looking to leave. Unlike our competitors, Rancho Bernardo does ensure our "One-Year Rate Lock Guarantee".
facility charges full month for partial month storage usage