Reale's Italian Cafe
🍽️ Restaurants · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The chicken and shrimp dishes were bland and poor quality.
Business reply on Google
Hey L, I’m really sorry to hear you didn’t enjoy your meal. We always try to put our all into every dish we prepare and to hear we fell short is disappointing.
The breadsticks served were hard and difficult to chew.
Business reply on Google
Hi Midnite in Austin. Thanks for sharing your thoughts on the breadsticks. I’m sorry that your experience was not a great one. We normally get rave reviews on the bread and some customers come by just to grab an order on their way home. Thanks for the comment on our other dishes being delicious. We hope you’ll give us and the breadsticks another chance.
The quality and flavor of the food has significantly declined.
Business reply on Google
TRAWETS64, thanks for taking the time to write a review. We're sorry your experience was not top-notch. We take customer feedback seriously. If you were a dine-in customer, I hope you spoke to a manager before you left about your experience so we had a chance to make it right immediately. If you ordered take-out, I hope that you called and spoke with a manager about the quality of your order. We sincerely hope you will give us another try. We share all review with our kitchen staff. Hopefully your next visit will earn five stars.
Customer experienced discriminatory behavior from the host upon arrival.
Business reply on Google
Autra, we appreciate you taking the time to leave a review. We're sorry that you felt unwelcome. Reales is built on serving everyone, from every walk of life. We hope that you will give us another chance to provide you a great experience with food and atmosphere.
The food lacked flavor and the happy hour discount was missing.
Business reply on Google
Jolene, we appreciate you taking the time to write a review. We always hate to hear of anyone having a less than perfect experience at the restaurant. I'm sorry that you did not speak to a manager. We always strive to make sure everything is right. We can only correct it when we know about it. We would have been happy to remake, replace, or remove the item from your bill. Our bread is usually a 10 out of 10 with our customers, and the Chicken Alfredo is a top seller. We are continually working with our kitchen staff to make sure all of our dishes are prepared in an expert manner. We are sorry that your server didn't make sure the half-priced appetizer was correctly entered on your bill. We do hope that you will give us another chance the next time you are in Austin.
The food quality is poor and the ice tastes like chemicals.
Business reply on Google
Hi, Zachary. We appreciate the time you took to write a review. First, I want to say we're sorry your experience was not five star. We truly take customer feedback to heart and share with all staff. Second, I hope you spoke to the manage on duty regarding your experience. We are always happy to remake or replace dishes to our customer's satisfaction. Our garlic bread is usually very highly reviewed by all diners so to hear your comments is something we take seriously. As our consistent reviews illustrate, diners are generally happy with Reale's and would return. We hope you will consider giving us a second chance. We'd love to speak with you further if you wish to call the restaurant and ask for a manager.
Incorrect order received and lack of gluten-free dietary awareness.
Business reply on Google
Hi, Chelsea. Thank you for taking the time to share your feedback about your recent experience. We sincerely apologize that your order was not prepared correctly and that it fell short of your expectations. You are right to expect accuracy when ordering, particularly concerning dietary restrictions, and we missed the mark. We always pay close attention to orders with dietary restrictions and this is not what we like to hear. This is not the standard of service we aim for and have addressed this with our kitchen staff. We appreciate you giving us a try after living in the area for so long, and we are truly sorry that your first experience was disappointing. We value your feedback hope you might consider giving us another chance in the future to demonstrate the true quality of our food and service.
The food ordered for takeout was inedible and poor quality.
Business reply on Google
Mollie Mac - thank you for taking the time to give us a review. We're sorry that your take-out was not a five star experience. We really do want a take-out meal to equal the taste and quality of a dine-in meal. We'd love to have a conversation with you about your experience. Please give us a call at 512-335-5115.
Long wait times and poor quality food served at the restaurant.
Business reply on Google
Hi, T x. Thanks for letting us know your experience was less than perfect. We always recommend making a reservation if you plan to dine in. I am sorry the pizza was cold. If you were dining in, I hope you let your server or the manager know so we could take care of the issue immediately. If you had it delivered, we'd love to know that too. Hopefully, you will give us another chance to change your mind.
Hair found in salad and poor quality food served
Business reply on Google
Saeed, thank you for taking the time to write a review. I hope you asked to speak with a manager while you were at the restaurant. We are always willing to remake any dish to satisfy our customer. We take the presentation and quality of our food very seriously and your review has been shared with our kitchen.
Poor food quality, unappealing presentation, and loud atmosphere.
Business reply on Google
Hi, Derek. Thank you for taking the time to write this review. We’re sorry to hear about your recent experience. Our aim is to provide a comfortable, enjoyable atmosphere for our customers along with delicious food. Making a reservation, especially on busy weekend nights, can help ensure we can accommodate your seating preference. Your comments on our food have been shared with our kitchen staff and we take the feedback seriously. We hope you’ll reconsider and give us another opportunity to wow you.
Poor food quality and unfriendly service from the staff.
Business reply on Google
Thank you for the review, Loren. I'm sorry your experience was not five stars. I hope you spoke with a manager if your server was not attentive. At Reale's our customers are our priority. We want to make sure you enjoy your food and your experience at our restaurant. I do hope you will give us another chance to wow you.
Customer experienced food poisoning after consuming poor quality meals.
Business reply on Google
Hi, Hannah. I'm disappointed to hear that your food was not five star quality. Reale's takes the quality of our food and service very seriously. I hope you spoke with a manager or at least let your server know why you declined a to go box. We would love to have feedback during your visit and would have been happy to remake any dish. We do have a regular and spicy marinara available for those who enjoy a little zing. I am concerned to hear your companion was sick. Again, we take the quality of our food and service very seriously and would be interested in any other details of your visit if you would like to call the restaurant.
The chicken piccata lacked flavor and seasoning.
Business reply on Google
Hi, Tom. We are sorry your Chicken Piccata was not a five star experience. I hope you spoke to your server or the manager regarding the flavor. We are always happy to remake a dish for a customer. We always strive to have delicious and flavorful dishes. We can't always season for everyone's taste so we try to hit the best place we can for spices. Hopefully your pizza was great and you will give us another chance on different entrees.
The shrimp scampi and lobster ravioli had poor quality and flavor.
Business reply on Google
SRW, thanks for your honest reveiw. We're sorry that your food did not live up to your expectations. We strive to provide the best flavor and best food for our customers. I hope you will give us another try and dine-in or pick-up next time. We cannot control how long delivery companies take from pick-up at the restaurant to delivery at your door and sometimes this does effect the quality of your food. We hope you will consider giving us another try.
Long wait times, poor service, and dirty, cold food environment.
Business reply on Google
Hi Kellee. Thanks for taking the time to leave us a review. I’m sorry your experience was not great or as good as you remembered in the past. I agree with you that things should be right the first time however, when they aren’t, we are committed to providing our customers the best food and dining experience possible and will work to make it right. I hope you asked for the manager and spoke to them while you were in the restaurant, especially if you felt your service was not top notch. We would have replace your entrees and switched your server to make your visit the best possible. I hope you will consider another visit.
The pizza recipe has changed and no longer tastes authentic.
Business reply on Google
Hi Wallace. Thanks for taking the time to write this review. Bob is still alive and well and involved in the restaurant. I’m sorry that your pizza was disappointing. Our recipes and commitment to quality have not changed over the years. Hopefully you contacted the restaurant and spoke with a manager about your experience. We are always happy to remake a dish for our customers.
The food served was poor quality, bland, and improperly prepared.
Business reply on Google
Hello, Zana. We are sorry your experience was disappointing. We pride ourselves on delivering a great meal and great customer service. We are always happy to remake any dish for a customer to their satisfaction. I hope you spoke with your server or the manager about your meal and your experience while you were in the restaurant. Hopefully you will give us another chance.
Staff demanded a specific tip amount and served poor quality food.
Business reply on Google
April, thank you for taking the time to tell us about your experience. We did run out of some supplies last night at the end of the night. As with many other industries right now there are supply chain issues and we do have some products that are hard to get. Did you speak with a manager both about your food and service? Reale's strives to provide a 110% experience for both. We would have happily remade entrees at your request. I hope you will give us another chance since you have been a customer for so long.
The pizza dough was dry and the meatball had poor texture.