Red Barrel Restaurant
🍽️ Restaurants · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food served was poor quality and tasted bitter.
The restaurant added an unauthorized amount to the credit card tip.
Business reply on Google
Hi LaShae, Thank you for bringing this to our attention. We sincerely apologize for any misunderstanding or inconvenience this may have caused. We're glad we could address the matter with you and appreciate the opportunity to clarify the situation. Your feedback is important to us, and we truly value your business. Regards, Red Barrel Restaurant
Food had a chemical taste and poor service was provided.
restaurant refused to replace or refund unsatisfactory food
Restaurant failed to provide promised parking, beverages, food, and bar service.
Poor event coordination, incorrect decorations, and unprofessional staff behavior.
Business reply on Google
Dear Irma, We appreciate your feedback and are truly sorry to hear you feel this way. As for the decorations, we want to clarify that they were in accordance with the details specified in your contract, which were confirmed prior to the event. We always aim to exceed expectations, and if there were any issues, our team would be more than willing to make adjustments had we been notified during the event. Regarding the DJ, our video records show that you requested karaoke during the event, which our DJ accommodated per your preferences. We apologize if you felt your concerns were not addressed to your satisfaction by our staff. We value our clients and always strive for excellence in both service and communication. If there are further details you'd like to discuss or if there's anything specific you feel we can address, please feel free to reach out directly. We appreciate your time and consideration.
Excessive wait times for appetizers and dinner service.
Business reply on Google
Dear Maria, thank you for taking the time to write a review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. We apologize for the wait during your visit. Mother's Day weekend is a high-volume period, and our kitchen was short-staffed, but we did our best to accommodate everyone. As a small gesture of apology, we even provided a complimentary dessert while the party was there. We appreciate your patience and hope to provide a better experience should you choose to dine with us again.
Dirty tables, long wait times, and cold indoor temperature.
Business reply on Google
Adan, we apologize for the unsatisfactory service you received during your recent visit. Our team is currently experiencing staffing shortages, which has unfortunately impacted our ability to provide the level of service we strive for. Please rest assured that we are working to address these issues and improve our service in the future. We appreciate your understanding and hope to have the opportunity to serve you better on your next visit. Thank you for your patience.
Staff provided poor service and interrupted a private event.
Business reply on Google
Thank you for sharing your feedback, Rayvond. We're sorry you had a bad experience during an event. We'll strive to do better. Please note that Red Barrel is an equal opportunity employer, and our staff is committed to providing the best service possible, even if this means short conversations as they need to cater to several tables. Unfortunately, we are not able to locate your name under any of our contracts. Our clients during that weekend period were very satisfied with the service. Red Barrel would like the opportunity to talk and investigate your feedback further. Please feel free to reach out via email at [email protected] so that our manager can contact you regarding this matter. Thank you again for taking the time to share your feedback with us—we take all reviews seriously and will use them in our continuous improvement efforts!
discriminatory service and excessive wait times for customers
Restaurant refused refund after violent incident disrupted event and staff were rude.
Business reply on Google
Dear Andrea, thank you for your review. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. This incident is very serious, which is why we notified the police right away. We’d like to mention that the event was not shut down at any moment and food/alcohol service continued for the entirety of the event. Per the client’s request, the music was stopped momentarily but resumed. The restaurant has camera footage of the event and incident which was made available to the police. It is unfortunate that your experience at our restaurant didn’t quite match your expectations. Again, thank you for your feedback. Red Barrel Management (773) 306-1652
Excessive wait times and inattentive service from the wait staff.
Raw chicken served and leaking ceiling in the restroom
Poor service, leaking bathroom, and mandatory gratuity policy.
Raw chicken served and poor management response to safety concerns.
The restaurant served raw chicken and included an automatic gratuity.
slow service and incorrect food order delivery
The burger was flavorless and served on an old pretzel roll.
Poor service, incorrect orders, and inconsistent food quality.
Poor food quality and inaccurate menu descriptions at the restaurant.