Red Roof Inn Jacksonville
🏨 Hotels & Travel · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hotel room had damaged ceiling, holes in bedding, and missing amenities.
Business reply on Google
Dear Jeffery East, Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Orange Park. We're sorry to hear that your stay fell short due to lack of amenities, damaged room conditions, and restrictive rules. We never want our guests to feel ripped off or uncomfortable, especially concerning the state of their room. We will be sure to share your comments with the hotel team so they can address the concerns you raised. Please accept our sincere apologies. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Riawen Red Roof Management RediResponse Specialist
Room access issues, cigarette smoke, and black mold present.
Business reply on Google
Dear Matt, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville - Orange Park. We sincerely apologize for the experience you encountered during your stay, including the situation with room access, the odor, and the observation that you had about cleanliness and maintenance. We'll be sure to share your feedback with our team. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Sincerely, Leah Red Roof Management RediResponse Specialist
Room was noisy, smelled of mold, and location was misrepresented.
Business reply on Google
Dear Kathy Hartley, Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Orange Park. I am very sorry to hear about the issues you experienced with noise and the possible unpleasant mold smell in your room. I apologize for the discomfort it caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope we have the opportunity to see you again in the future. Very truly yours, Janna Red Roof Management RediResponse Specialist
The hotel room was dirty and lacked proper amenities.
Business reply on Google
Dear Ann T, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Jacksonville - Orange Park. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our convenience. You indicated that you were unsatisfied with unclean room, noise disturbance and the other concerns you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof Management RediResponse Specialist
The room was infested with cockroaches and billing issues occurred.
Management issues partial refunds despite providing a full refund receipt.
Business reply on Google
Dear Delana, Thank you for taking the time to share your experience at Red Roof Inn Jacksonville - Orange Park. I am very sorry to hear about your disappointing experience. The points you raised about amenities and the refund process are disheartening. I want to assure you that your feedback is valuable and is being taken seriously to improve our guest experience. I appreciate you bringing these issues to our attention so we can take corrective measures. Thank you for staying at Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town. Sincerely, Viktor Red Roof Management RediResponse Specialist
hotel lacked basic supplies and had poor room conditions
Business reply on Google
Dear Leah Johns, I appreciate you sharing your feedback following your stay at the Red Roof Inn Jacksonville - Orange Park. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that I will make sure to share your comments with the rest of our team. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, JM Red Roof Management RediResponse Specialist
hotel room infested with roaches and excessive noise from other guests
Business reply on Google
Dear Dread Mage, We are sorry to hear your recent experience at the Red Roof Inn Jacksonville - Orange Park did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Rey Red Roof Management RediResponse Specialist
Front desk staff cancelled reservation and exhibited unprofessional behavior
Business reply on Google
Dear Kiana Lakin, Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Orange Park. We're very sorry to hear about the less than ideal experience you encountered at our hotel regarding your reservation, which resulted in your 1/5 rating. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Shakeem Red Roof Management RediResponse Specialist
Room was dirty with roaches and unsafe property conditions.
Business reply on Google
Dear Vee, I appreciate you sharing your feedback following your stay at the Red Roof Inn Jacksonville - Orange Park. I was disappointed to read that your stay fell short of your expectations due to the state of the room and the roaches you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Ynna Red Roof Management RediResponse Specialist
The hotel room is dirty with broken plumbing and electrical outlets.
Business reply on Google
Dear Margery, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville - Orange Park. We thank you for your feedback about our staff's friendliness. We're very sorry that you encountered issues with the toilet and outlets, causing inconvenience. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Joe Red Roof Management RediResponse Specialist
Hotel failed to honor reservation and had no available rooms
Unprofessional staff, unsafe environment, and unsanitary room conditions.
Business reply on Google
Dear Shana DeLancey, I am deeply sorry to hear about the negative experience you had at our hotel. It is unacceptable that you were not provided with the room you had reserved and that the overall service fell short of your expectations. I understand that you were disappointed with the room you were assigned, and I sincerely apologize for any discomfort this may have caused. Your comments were reviewed by the staff, and we will take measures to make sure your experience is not repeated. We value your feedback and take it very seriously. We are committed to providing our guests with a safe, comfortable, and enjoyable stay. Thank you for bringing these issues to our attention. We appreciate your candor and will work diligently to improve our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Best regards, Arci Red Roof Management RediResponse Specialist
Lack of security and privacy due to unauthorized visitors at night.
The hotel room was infested with cockroaches and extremely dirty.
Business reply on Google
Dear Eli, I appreciate you sharing your feedback following your stay at the Red Roof Inn Jacksonville - Orange Park. I was saddened to read that your stay fell short of your expectations due to the cleanliness of our location and the insects you reported. Please know that Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk in real time, so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Breanna Red Roof Management RediResponse Specialist
Hotel failed to provide booked room type and room was substandard
Business reply on Google
Dear Don, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Jacksonville - Orange Park. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unavailable room type you reserved and all other concerns that you mentioned. We ultimately aim for all our guests to have a positive and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We wish you all the best in your future travels. Sincerely, LaTunde Red Roof Management RediResponse Specialist
Unsanitary room conditions and dangerous dog incident on hotel premises.
The hotel room is poorly maintained and lacks proper cleanliness.
Business reply on Google
Hello Denise, Thank you for taking the time to tell us about your experience at the Red Roof Inn Jacksonville - Orange Park. I'm thrilled to read that you were pleased with the cleanliness of the bed and the convenience of the location being in close proximity to restaurant's nearby. However, as it relates to the odor and the lack of cleanliness. Please accept our sincerest apologies for the impact this had on your stay with us. It is important to know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Nishaye Red Roof Management RediResponse Specialist
The hotel room was infested with roaches.
The hotel room was dirty and had an uncomfortable atmosphere.