Red Roof Inn Los Angeles
🏨 Hotels & Travel · Wilmington
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The hotel room had a cockroach and ants in the tub.
Manager threatened to move guest belongings and demanded extra room charges.
Business reply on Google
Dear Laura-Maria Pyt, Thank you for sharing your comments about your recent stay at the Red Roof Inn Los Angeles - Wilmington, CA. We are sorry to hear that your friend's stay did not meet the high standards of hospitality and care we strive to provide due to the situation and the interaction you detailed. I will share this feedback with the staff right away to have it looked into and addressed. We aim to provide you with an exceptional experience at Red Roof. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Hannah Red Roof Management RediResponse Specialist
Inflexible check-in policy prevents secondary guests from accessing the room.
Business reply on Google
Dear Talena, Thank you for taking the time to tell us about your experience at the Red Roof Inn Los Angeles - Wilmington CA. We appreciate you providing both the positive and constructive aspects of your experience. It's wonderful to hear that you found the room to be clean and the area to be quiet, despite the nearby traffic. We're glad the ample parking was also convenient for you. However, we regret to learn that the hotel's policies regarding parking fees and check-in procedures did not meet your expectations. As an independent franchise, each Red Roof location may have unique policies, and we apologize for any inconvenience this has caused. While we cannot override the hotel's policies, we understand the challenges that can arise when travel plans change unexpectedly. In the future, we encourage you to contact the hotel directly to discuss any special circumstances or needs you may have. Our teams across the country are dedicated to ensuring your stay reflects the standards of comfort, care, and hospitality that Red Roof is known for. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours, Erika Red Roof Mana
Uncomfortable mattress, insect bite, and excessive noise disturbance.
Business reply on Google
Dear Doug Coulter, Thank you for taking the time to share your experience at Red Roof Inn Carson - Wilmington, CA. We are sorry you had a less than satisfactory experience. The issues you described with the mattress, bedding, and noise levels are certainly not the standards we strive for. The issues you described with the mattress, bedding, and noise levels are certainly not the standards we strive for. We will use your comments to look at how we can improve the guest experience. Thank you for choosing Red Roof. I do hope that you will return to any of our other brand locations in the future. Sincerely, Viktor Red Roof Management RediResponse Specialist
Staff failed to provide requested adjoining rooms and acted aggressively.
Business reply on Google
Dear Phil Casper, Thank you for sharing your comments about your recent stay at Red Roof Inn Carson - Wilmington, CA. We regret to hear about the issues you experienced during your stay. It's disheartening to learn that you're not satisfied with the staff assistance and behavior during your stay. We take comments like this seriously and I’ll share your feedback with staff in order to investigate your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Vandzant Red Roof Management RediResponse Specialist
Staff member engaged in aggressive or threatening behavior toward a guest.
Business reply on Google
Dear Trickster310, Thank you for taking the time to tell us about your experience at the Red Roof Inn Carson - Wilmington, CA. We take the safety and comfort of our guests very seriously, and we're saddened to hear about the interaction you've described regarding our staff. While we cannot comment on specific interactions between individuals, we want to assure you that we strive to maintain a secure environment for all our guests. We will bring this matter to the attention of our management team for review and appropriate action. Your feedback is important to us as we continuously work to improve our guest experience. I hope you'll choose Red Roof again for your next lodging needs, giving us the chance to serve you better. Very truly yours, Erika Red Roof Management RediResponse Specialist
limited parking, unauthorized room access attempt, and unattended check-in desk
Business reply on Google
Dear Gwendolyn Dansby Johnson, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Carson - Wilmington, CA. We're sorry to hear about the issues you experienced during your stay. It's good to know the room was clean. However, we're sorry about the attempted entry into your room and the lack of staff at check-in. Please accept our sincerest apologies for the distress this has caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you again for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Jonaina Red Roof Management RediResponse Specialist
Front desk staff refused service due to a previous negative review.
Business reply on Google
Dear Nathan Henderson, Thank you for taking the time to tell us about your experience at the Red Roof Inn Carson - Wilmington, CA. We truly regret to hear that the possible interaction you had with our staff fell short of your expectations during your stay. We sincerely apologize for the inconvenience this may have caused you. We are deeply disheartened to read your comments. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours, Devine Red Roof Management RediResponse Specialist
Staff were rude when asked for an additional room key.
Business reply on Google
Dear Scott, Thank you for taking the time to tell us about your experience at the Red Roof Inn Carson - Wilmington, CA. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and all the other highlighted issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours, Kamaria Red Roof Management RediResponse Specialist
Front desk staff was rude and unavailable to assist with room keys.
Business reply on Google
Dear Desmond, I appreciate you taking the time to share your experience at Red Roof Inn Carson - Wilmington, CA. I'm truly sorry to hear about the poor experience you had with our front desk staff and the issues with your room keys. Your feedback is crucial, and we will use it to improve our services and ensure a better experience for all guests. Providing a comfortable and pleasant experience for our guests is one of our top priorities. Thank you for choosing Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Sincerely, Viktor Red Roof Management RediResponse Specialist
Front desk staff provided disrespectful service regarding non-functional room keys.
Business reply on Google
Dear Brian, Thank you for taking the time to tell us about your experience at the Red Roof Inn Carson - Wilmington, CA. I am sorry that your experience did not meet your expectations due to the situation you detailed. We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Very truly yours, Hannah Red Roof Management RediResponse Specialist
Key card malfunctions and staff are rude to guests.
Business reply on Google
Dear Ayman, Thank you for taking the time to tell us about your experience at the Red Roof Inn Carson - Wilmington, CA. We sincerely apologize for the inconvenience you faced with the room key and the unpleasant interaction with our reception staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for your comments and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area. Very truly yours, Anthonio Red Roof Management RediResponse Specialist
hotel failed to communicate check-in time policy for prepaid reservation
Business reply on Google
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Carson - Wilmington, CA. We sincerely appreciate your comments and we're very sorry that your experience fell short of expectations due to the unfortunate encounter you had. Your feedback is important to us at Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Matthew Red Roof Management RediResponse Specialist
Missing room amenities and excessive noise disturbances during the stay.
Business reply on Google
Dear Emma, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Carson - Wilmington, CA. I was happy to read that the close proximity to the airport and the beach from the location was to your liking. However, your comments regarding the noise disturbance, the comfort of the bed and other listed concern. Please accept our sincerest apologies for the impact these issues had on your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely, Toujana Red Roof Management RediResponse Specialist
Room keys are malfunctioning and staff are unhelpful.
Business reply on Google
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the RED ROOF INN CARSON - WILMINGTON CA. You indicated that the room was good. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issue highlighted with the key along with the other concerns mentioned. I have shared your feedback with upper management. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Very truly yours, Oshane Red Roof Management RediResponse Specialist
The hotel does not change bed sheets regularly.
Business reply on Google
Thank you, Diana, for telling us about your experience at the Red Roof Inn Carson – Wilmington, CA. I regret to discover that you weren’t thoroughly impressed with us during your most recent stay which prompted a 1/5 score. You indicated that the sheets were not changed unless they were noticeably dirty. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this was not achieved with your visit. To ensure that a situation like yours doesn't happen again, your comments will be reviewed by staff in an effort to ensure your experience is not repeated in the future. Thank you again for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Olivia Red Roof Management RediResponse Specialist