REE Nail ｜Head spa
💅 Beauty & Spa · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Nails broke prematurely and poor customer service provided
Business reply on Google
Hi! We checked your appointment history, and it has been almost two weeks since your service. Our complimentary repair policy covers repairs within one week. Since it’s been beyond that time, and the issue is a broken natural nail rather than the gel or color lifting, there would normally be a repair fee. we’d be happy to do it for a discounted price for you. Please let us know if you’d like to come in, and we’ll be happy to help!
Customer developed fungal infections and experienced rude staff and poor service.
Business reply on Google
We patiently helped you resolve this issue. We asked you what day you came in, but you weren't sure, sometimes saying Sunday, sometimes Friday. We also asked which employee did your nails, but you wouldn't tell us. We checked your records for those two days and found no record of gel. Ashley was also very patient with you, but you suddenly lost your temper, cursing and kicking a chair, we feel helpless.
Manicure was rushed and technician caused physical discomfort.
nail polish smudged and business charged for the repair service
Poor quality of nail services and high pricing
Rushed pedicure service and unprofessional behavior regarding tipping expectations.
Technician was rough and made unprofessional comments about the customer.
Technician caused physical injury and displayed unprofessional behavior during nail…
Nail technician was rude and refused to follow customer instructions.
Business reply on Google
sorry for the bad experience today, maybe there are some misunderstandings, if you want you can comeback we can fix for you , please give us another chance to fix it , and call us in this number (929) 456-6649.thank you
Gel manicure chipped and peeled within three days of application.
Poor quality manicure caused skin injury and premature nail chipping.
Staff member provided poor service and displayed rude behavior.
Staff were rude and caused a physical injury during service.
Poor quality pedicure service provided for the price paid.
Technician caused nail damage and used unsterilized equipment.
Poor quality manicure and pedicure service provided by staff member.
Business reply on Google
So sorry about that, another girl can do it for you if you want to back to fix . You can choose any color you like.
Poor quality manicure service and rough treatment by staff
Technician caused physical pain, poor nail quality, and unprofessional service.
Business reply on Google
I'm very sorry for making you have a bad experience. We will strengthen training of our employees . If you have any problems, you can come back to fix it.
The staff member lacked professional experience for the eyebrow service.
Long wait time and poor quality pedicure application
Business reply on Google
We are deeply sorry for your experience. Thank you for letting us know we are still not doing enough in many ways.we will pay more attention to our services. We hope we still have another chance to serve you next time. If there are any problems, we will make improvements in time. thank you so much