Regal Edwards Greenway Grand Palace
🎬 Entertainment · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater auditorium was hot and smelled of sweat.
unstaffed refill stations and rude staff behavior regarding refillable cups
4DX theater effects were out of sync with the movie
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Staff failed to address disruptive patrons after being notified.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
The IMAX movie screening started thirty-five minutes late.
The 4DX theater seat was stationary and staff were unresponsive.
Theater lighting failures and excessive pre-show advertisements caused a poor experience.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
parking fees and non-refundable convenience fees for ticket bookings
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Poor food quality, high prices, and mandatory parking fees.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
The theater charges excessively high prices for soda.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
staff failed to address disruptive patrons during the movie
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
High prices for poor quality food and additional service charges.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Theater seats failed to recline and staff provided no assistance.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Unsanitary ice machine and moldy, stained theater seating.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Staff was rude and the reserved seats were not functioning.
Filthy theater, technical movie issues, and poor management response.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Staff member provided incorrect seating and displayed unprofessional behavior.
poor accessibility, unhelpful staff, and confusing theater layout
Long wait times and unprofessional staff behavior at the concession stand.
The movie projector repeatedly froze during a 4DX screening.