Regal Nails, Salon & Spa
💅 Beauty & Spa · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality pedicure with sloppy application and painful technique
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to us at +1 904-714-1904 so we can rectify this issue.
Poor quality nail service provided by staff member
Business reply on Google
Thank you for taking the time to share your feedback, Kate. Our team works hard to provide customers with the best support possible and we apologize that this wasn’t your experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at +1 904-714-1904.
Poor quality nail polish caused nail damage and premature peeling.
Business reply on Google
Hi Neeta, Thank you for taking the time to share your feedback with us. We're sorry to hear that you were unhappy with the service you received. Thank you for bringing this to our attention. We understand that our prices should be visibility available to customers, and we will make changes to this. We appreciate your business and hope that you will give us another chance to exceed your expectations in the future.
The pedicure was poorly executed with uneven nails and lumpy polish.
Business reply on Google
Betty, We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience. We’d like to better understand what happened and how we can make things right, so please reach out to us at +1 904-714-1904.
Technician caused physical injury and uneven nail lengths during service.
Business reply on Google
Thank you for taking the time to share your feedback. We try hard to provide customers with the best support possible and apologize that this wasn't your experience. We'd like to better understand what happened and how to make things right, do you mind reaching out to us directly at +1 904-714-1904
Nail technician provided poor quality polish application and incomplete pedicure service.
Business reply on Google
R, Thanks for sharing your experience. I'm very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Please reach out to our team as soon as possible.
nails fell off prematurely due to poor preparation and shaping
Business reply on Google
Hello Kristin, Thank you for your review. We pride ourselves on maintaining the highest quality standards for our customers but we didn't measure up. We would appreciate the opportunity to discuss this with you further so we can improve.
Staff performed poor quality manicure and ignored customer requests.
Business reply on Google
Hi April, Thank you for bringing this matter to our attention. I'm very sorry we failed to meet your expectations. Your satisfaction is important to us and we would appreciate the opportunity to learn more about your experience.
The business charged more than the quoted price for a pedicure.
The nail technician provided poor quality work and uneven shaping.
Nail application was poor quality and is falling off.
Staff mocked customer and performed unauthorized services at higher prices.
Nail application is uneven, bumpy, and prone to bubbling.
Staff exhibited discriminatory behavior and provided poor quality service.
The salon provides poor service and the owner ignores customer concerns.
Poor quality nail service and aggressive staff response to refund request
Technician caused physical damage to customer nail during pedicure