Regal River City Marketplace
🎬 Entertainment · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and poor management caused missed movie screening.
The theater facilities are dirty, dated, and lack comfortable seating.
Filthy bathroom stalls, dirty seating, and poor customer service.
Long concession wait times and poor movie projection quality.
Loyalty points were not honored and prices were higher than expected.
Excessive pricing for bottled water at the concession stand.
Equipment failure and potential illness from contaminated beverage
The theater seating area was left dirty with trash.
theatre equipment failures and poor customer service regarding refund requests
The theater seats are uncomfortable and the room smells like urine.
Business reply on Google
Mary thank you for letting us know about the conditions during your visit, we strive to give you the best experience. Please click here to let us know more so our customer service team can correct it: https://www.regmovies.com/rcc/contact-us — Regal
Understaffed concession stand with unprofessional employees causing long wait times
Business reply on Google
Chris thank you for taking the time to give feedback. We always want you to have a great experience and will share this with our team. We look forward to giving you a 5-star experience during your next visit. If you would like our customer service team to reach out to you, please click here: https://www.regmovies.com/rcc/contact-us — Regal Cinemas 🎥 🍿
Staff refused valid alternative identification for age verification policy.
Staff refused to address disruptive noise or provide a refund
Unfriendly staff, long wait times, and incorrect order fulfillment.
Business reply on Google
Amanda, we are sorry this happened. Please click here to let us know more so our customer service team can share this with our Jacksonville team and we can correct it: https://www.regmovies.com/About-Regal/Contact-Us We look forward to seeing you again and giving you a 5-star experience.— Regal Cinemas
The theater has inadequate air conditioning and unresponsive management.
Inadequate portion of cheese sauce provided with nachos.
The movie projection repeatedly cut off during the screening.
The theater had poor projection quality and unsanitary restroom conditions.
Business reply on Google
Stephanie Magnus, thank you for visiting Regal Cinemas River City Marketplace 14, and leaving a review. We strive to give you the best experience, and would like the opportunity to give you a 5 star experience, next time. Please click here to let us know more so our customer service team can share this with our Jacksonville team and we can correct it: https://www.regmovies.com/About-Regal/Contact-Us— Regal Cinemas🎥 🍿
refund not received and conflicting business hours caused significant inconvenience
Staff were unaccommodating to a child with medical needs.