Regal Webster Place
🎬 Entertainment · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Parking validation system failed and resulted in overcharging.
Unexpected parking fees and excessive advertisements before the movie starts
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
The theater is dirty and has poorly designed seating.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
confusing parking validation process and poor customer service
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Staff failed to assist with a ticket cancellation request over phone.
Inability to pay with cash and uncomfortable, damaged theater seating.
The theater is dirty and the seating is uncomfortable and outdated.
Limited beverage selection and lack of modern payment options.
Concession prices are excessively high for the quality provided.
Uncomfortable theater seating and poor value for the price paid.
Inadequate staffing and lack of theater monitoring during the movie.
Poor soundproofing allowed music from another theater to be heard.
poor theater layout causes uncomfortable viewing angles and limited seating
The movie projection screen was improperly fitted to the display.
The movie theater temperature was uncomfortably cold during the screening.
The theater temperature is uncomfortably cold.
Long wait time for food service due to understaffing
Theater refused to honor rewards ticket and denied parking validation
Business reply on Google
Scott Seaholm, thank you for visiting Regal Cinemas Webster Place 11, and leaving a review. We strive to give you the best experience, and would like the opportunity to give you a 5 star experience, next time. Please click here to let us know more so our customer service team can share this with our Chicago team and we can correct it: https://www.regmovies.com/About-Regal/Contact-Us— Regal Cinemas🎥 🍿
Staff failed to return a gift card left at the register.
Business reply on Google
Anastasia Skyland, thank you for letting us know, and we are sorry for your experience at Regal Cinemas Webster Place 11. Please share these details with us at https://www.regmovies.com/About-Regal/Contact-Us, so we can share it with our team members, and make things right. — Regal Cinemas 🎥