Regal Westgate
🎬 Entertainment · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor screen visibility, lens smudge, and crackling audio quality
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
The cost of movie tickets and concessions is excessively high.
Lack of at-seat service and poor quality overpriced food.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Excessive pre-movie advertisements and additional online booking fees.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Staff provided incorrect theater information causing a missed movie start.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
The theater air conditioning was off making the environment uncomfortable.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Regal website and app are broken and prevent ticket purchases.
Business reply on Google
Thank you for your review. We strive to make Regal the best place to watch a movie and apologize that your experience did not meet that expectation. If you would like to discuss this experience further, please reach out to us at [email protected].
Poor projection quality, lack of surround sound, and excessive advertisements.
The theater has uncomfortable seating and poor sound insulation.
Concession staff was rude and dismissive to customers.
theater staff failed to manage disruptive guests and seat poaching
Broken recliners, dirty seats, and non-functional payment systems at theater.
website and phone system are non-functional preventing ticket purchase
Theater refused refund because the physical payment card was not present
The popcorn served at the theater was ice cold.
Stale food and unsanitary restroom conditions at the theater.
Business reply on Google
Emily thank you for taking the time to give us your feedback, and we are sorry about your experience. We will share this, and work with our Austin team to make things right! We always want you to have a great experience and we look forward to giving you a 5-star experience during your next visit. If you would like our customer service team to reach out to you, please click here: https://www.regmovies.com/rcc/contact-us — Regal
Theater lights were left on during the entire movie screening.
Movie screening interrupted and poor staff handling of customer concerns.
Understaffed ticket booth caused confusion and inability to use movie pass.
theater staff failed to enforce assigned seating and refused refund request