Regency Theatres Van Nuys Plant 16

Staff member displayed unprofessional attitude and complained about working.

Staff denied entry due to unreasonable identification requirements

Poor movie picture quality and unhelpful management response.

Theater removed self-serve soda machines without prior customer notification.

Overpriced concessions, deceptive pricing, and unsafe exit conditions.

The theater charged a higher price than advertised over the phone.

Staff refused to honor advertised student discount for a minor.

Long wait times for refills and poor facility cleanliness.

Poor facility maintenance, dirty conditions, and unresponsive management.

Staff refused entry with outside coffee and denied a refund request.

Customer vehicle towed without signage while watching a movie

Theater seating is infested with insects and facility is poorly cleaned.

theater lacked snack supplies and had uncomfortable seating

Lack of communication regarding weather-related cancellation and poor customer support.

The theater has flickering projectors and unpleasant odors.

Poor service, lack of air conditioning, and inconvenient payment policies.

Staff allowed other customers to cut the ticket line

Poor management, refund difficulties, and limited payment options at the theater.

Staff members are aggressive regarding reserved seating in the dark theater.

uncomfortable seating, unsanitary water fountains, and aggressive upselling by staff