Regent Medical Urgent Care
🩺 Health & Wellness · Phoenix
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unauthorized credit card charge made without services rendered
Business reply on Google
As explained by the Office manager, the charge has been applied to another office visit. She tried explaining this to you but if you still have any questions, please feel free to stop by the office.
Doctor repeatedly submitted incorrect prescriptions for a patient's infection.
Business reply on Google
The doctor made an effort to call the pharmacy to change the prescription at 8:05 pm, right after she got the message. Unfortunately the pharmacy was closed. I hope you got the right prescription filled. Please call our office if there was any issue. Sorry about the inconvenience.
Front desk staff was rude to a walk-in patient.
Business reply on Google
I am sorry to hear about your experience. Please contact me at 6024947700. We absolutely do take walk-ins. Sometimes the wait time may be more since we strive to get our appointments seen in a timely fashion and maintain the flow. I would be happy to help you. So, please call.
Staff was rude regarding insurance coverage and scheduling communication.
Business reply on Google
We are sorry to hear about your experience. We strive hard to provide an excellent service to our patients. Would you please call our office and speak to the office manager?
Staff refused to fax medical records required for patient surgery.
Business reply on Google
Our records indicate that you were never seen in this office.
Doctor failed to diagnose conditions and overcharged for minimal care provided.
Business reply on Google
There is a lot of misinformation in this email. You established care with us in Oct. 2020. Dr. Mohan advised you to schedule a well exam in 2021 because she did not want you to go the lab in the midst of a pandemic. She had also told you that she would do all the labs and dermatology referral at the time of the well exam. She even agreed to see you for a visit when you did not have money for copay ( and you said you’ll pay in 2 days which has not happened so far). My staff did not overcharge you. And we have never billed you $1369. It was $485 for the toe nail procedure. Dr. Mohan did not just put her hand on your foot. She removed the ingrown toe nail. Please contact our office for any concerns.
Doctor failed to perform a physical examination during the visit.
Doctor provided unnecessary prescription and inaccurate medical advice regarding eye…
urgent care facility unable to provide necessary stitches for patient
Appointment was cancelled without notice and office environment was unclean.
Front desk provided incorrect information regarding patient eligibility.
The staff member on the phone was impatient and rude.
The medical staff were unprofessional and unpleasant.
Doctor failed to examine patient and provided inadequate medical care.
Staff dismissed patient and refused treatment before closing time.
Staff refused to provide pricing information due to high patient volume.
Unsanitary medical practices, excessive billing, and long wait times.
Doctor provided unprofessional care and lacked knowledge regarding patient MRI results.