Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Manager provided misleading loan terms and forced an account closure.
Business reply on Google
Hi, Robin. We apologize for any frustration you may have experienced. Yout feedback has been forwarded to the appropriate department. If you would like to speak with us or have any questions, please send an email to [email protected] or call our customer service team at 1-800-734-4667 M-F 6am-7pm & Saturday 8am-2pm CST. -Ashton
Qualified staff are consistently unavailable to assist customers at this location.
Business reply on Google
Thank you for bringing this to our attention. We're very sorry for any trouble this may have caused you. Our team will report your feedback to the proper channel in order to attempt to better assist you in the future. Please email us at [email protected], or call 1-800-734-4667 for further assistance. -Destini
The bank staff is slow and incompetent.
Business reply on Google
We don't like hearing that you feel this way. If we can help you with anything, please email us at [email protected].
Bank failed to honor appointments and caused excessive wait times
Business reply on Google
Hello, Caviness. Your experience and review are very important to us! We're so sorry about the extended wait time and lack of attention received during your visit. Our team has taken notice on what you've shared and will make sure the appropriate channels are aware of this review. If additional concerns arise, please let us know at [email protected]. - Hector
Bank refused to provide change for a twenty dollar bill
Business reply on Google
Hey, Sam. If you would like to further discuss the situation you have had, please send over an email to [email protected]. -Ana
The bank staff are unprofessional and rude.
The bank staff and management are incompetent.
Staff displayed unprofessional behavior and appearance at the bank branch.
Excessive wait times and unprofessional staff behavior at the bank branch.
Excessive wait times despite no customers in line.
Long wait times due to insufficient staffing at the bank.