Reign Athletics Houston Club
🏋️ Fitness & Gyms · Houston
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
subscription cancellation delay resulted in two months of unauthorized charges
Business reply on Google
Thank you for taking the time to leave a review. We appreciate your feedback and will use it as an opportunity to continue improving. We noticed your membership ended in 2022, and since then we've opened a brand-new facility with many upgrades. We'd love the opportunity to welcome you back for a visit so you can see everything that's changed. If you decide to stop by, we'd be happy to show you around. Thank you again, and we wish you all the best. -Reign Athletics Management Team
The gym temperature is uncomfortable for the customer.
Business reply on Google
Thank you for the honest feedback and for being with us over the past two years, we really appreciate it. We’re glad you’ve noticed the upgrades and still enjoy the equipment, people, and accessibility. We definitely understand missing 1.0, it had a special vibe that meant a lot to many members. Our goal with 2.0 was to build on that while continuing to improve the overall experience. We appreciate your support and being part of the Reign community! 💪 -Reign Athletics Management Team
The gym plays music that negatively impacts the workout experience.
Business reply on Google
Thank you for taking the time to leave a review. We’re glad you’re still using the gym and appreciate your honest feedback about the music. We’ll take that into account as we continue improving the member experience. If there’s anything else we can do to make your workouts better, feel free to let us know. 💪 -Reign Athletics Management Team
The gym pass terms were not clearly explained to the customer.
Business reply on Google
Thank you for your feedback. Thank you for visiting our facility and giving your feedback. Our 3-day pass is designed for consecutive use, and we appreciate the opportunity to clarify that. We appreciate you bringing this to our attention and will use your feedback to help our team communicate policies more clearly moving forward. We hope to see you visit again soon and to provide you with a better experience. -Reign Athletics Management Team
business refused alternative payment methods for gym entry
Business reply on Google
Thank you for sharing your experience. Our team processes payments through the methods supported by our system to help keep transactions smooth and consistent for everyone. If you’re in the area again, feel free to speak with a team member and we’ll do our best to help with the available payment options at that time. We appreciate your feedback and hope to welcome you back in the future. -Reign Athletics Management Team
The gym layout is confusing due to too many rooms.
Business reply on Google
Thanks so much for coming in and for the feedback! We're glad you enjoyed the workout and the warehouse-style vibe — We hear you on the layout and appreciate the input! Our new facility will have less rooms. We hope to see you at our new facility and turn that 3 stars review, into a 5 stars review! Shoutout to Daniel — we’re lucky to have him and thrilled he made your visit even better. Hope to see you back at Reign soon! - Reign Athletics Management Team
Poor parking conditions, loud music, and high membership pricing.
Business reply on Google
Mr. Coutinho, Thank you so much for taking the time to leave such detailed review — we really appreciate both the positive and constructive feedback. You are correct in regards to the parking lot situation. We are building a brand new facility with a brand new parking lot coming soon. As for the music, we know tastes vary widely and it’s tough to strike the perfect balance for everyone. We're actively exploring ways to offer more variety or alternatives, especially during peak hours. Regarding our pricing — We definitely hear your perspective, especially with your background in gym ownership. With inflation and rising costs across the board, our rates are actually in line with what most gyms in the area are currently charging — especially independent gyms with rare old school equipment, new equipment, and a hard core environment. Thanks again for visiting and sharing your thoughts — We hope to see you back again soon, maybe alongside your son who's an active member at our facility. It’s always great to see families training and sharing the passion for fitness. Best, Reign Athletics Management Team
The gym facility has poor cleanliness and presence of roaches.
Business reply on Google
Thank you for taking the time to leave feedback. We're truly sorry to hear about your experience—cleanliness is a top priority for us, and we take reports like this very seriously. However, we couldn't find your name in our system. Please reach out to us to clarify when exactly you visited us.
Excessive noise levels, poor parking, and inadequate gym facilities.
Parking lot has large holes and nails causing vehicle tire damage.
Business reply on Google
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you had with the parking lot, and we understand how frustrating that must be. We sincerely apologize that your previous concerns didn't feel heard. However, as soon as we received your concern, we took action by hiring a third party company to help us fix the parking lot as much as possible. Please note, our brand new concrete parking lot will be completed in a few weeks. We hope you give us a second chance at the new facility coming up in September!