Reliable Auto Repair
🚗 Auto & Repair · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The garage refused to perform necessary mechanical repairs on vehicles.
Unexpected high diagnostic fee charged without prior disclosure
Business reply on Google
Hi Mohammad, we are sorry to hear about your recent experience at Reliable Auto Repair in San Jose. We strive to be transparent about all our diagnostic fees, and we take feedback regarding our communication seriously. We are committed to constantly improving our service. Please feel free to reach out to us at [email protected] so we can discuss this with you directly.
Employee harassed pedestrian and owner refused to address the behavior
Business reply on Google
Hi there, thank you for taking the time to share this detailed feedback and we are sorry your experience didn't meet expectations. We take concerns related to vehicle test driving behavior, safety in residential areas, and professional conduct very seriously, and our standards are intended to protect customers and the surrounding community. Please reach out to our team at [email protected] so we can work toward a resolution.
The labor cost for a brake change was excessively high.
Business reply on Google
Hi Mari, thanks for sharing your experience with us. We definitely hear your feedback regarding the cost of labor. We strive to deliver high-quality work, offer a 2-year warranty on all of our work, and use reliable, manufacturer-approved parts, which can sometimes result in a higher cost compared to other shops. However, we also know that an expensive job needs to be clearly communicated! Your suggestion to ask about the labor price upfront is excellent., and we sincerely apologize if we didn't do a great job of explaining the full itemized estimate to you before we started the repairs. We are reviewing our quoting process to make sure this is never overlooked. We hope to have the chance to earn a five-star review from you in the future!
The business charges higher prices than the dealership for oil changes.
The shop significantly increased the price quote for a simple service.
Business reply on Google
Hello Vlad, we're sorry for the inconvenience caused. We strive to provide fair and transparent pricing, and it's disheartening to hear about your less-than-amazing experience. Please know that customer satisfaction is our top priority, and we would welcome the opportunity to make things right. If you're open to discussing this further, we'd love to see how we can better serve you. Please contact us at [email protected] when you are available. Thank you for bringing this to our attention.
repairs performed by the shop required additional follow-up repairs
Business reply on Google
Thank you for sharing your feedback, Robert. We appreciate your previous support and we're sorry to hear about your recent experience with our repairs. We strive to provide reliable and quality service to all of our customers, and we value your loyalty. If there's anything specific you would like to discuss or if there's anything we can do to address your concerns, please give us a call. We look forward to hearing from you.
The owner was rude to a customer and prices are high.
The shop failed to communicate necessary part replacements for vehicle repairs.
Vehicle battery replacement service delayed significantly beyond the promised time
Mechanic allegedly caused vehicle damage and provided fraudulent repair quotes
Shop charged diagnostic fee and refused service after questioning costs.
Vehicle returned in worse condition with high labor costs.
Staff member was rude and refused to perform requested vehicle service.
The business refused to fix previous work and hung up.
Inaccurate diagnosis and failed repairs for vehicle air conditioning system