Repair Revolution
🚗 Auto & Repair · Seattle
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Improper installation of a ball joint caused a safety hazard
customer unable to contact business to schedule a repair appointment
Business reply on Google
Hi there, I greatly apologize you haven't been able to get through to us. We are a small team with such a high volume of calls and emails sometimes we do miss calls when we are on the other line and cannot keep up with all of our emails at times. We know this is frustrating and are actively deploying new technology to help us automate scheduling and more so no call or email goes unanswered by our team. It is of the upmost importance to us that we can be there when our customers need us. We hope to expand someday so we can keep up with the community need for our services, but in the meantime will keep working to improve convenience for customers during the scheduling process. We deeply appreciate your feedback because it helps us improve. Thank you for taking the time!
debris left in door panel causing scratching noise
Business reply on Google
Hi Carmen, we are in no way associated with Today Auto Glass. They are co -located at our address, but they are a totally separate business. I am really sorry you had a bad experience with them. We would greatly appreciate if you could delete this review from Repair Revolution and leave it for Today Auto Glass. We work diligently to exceed our customers expectations and have worked hard to have 5 stars on Google. A 2-star review that was intended for a different business could damage our reputation. Thank you so much for your understanding. I will also speak to the owner of Today Auto Glass on your behalf.
Business failed to provide estimate and lacked necessary parts for service.
Business reply on Google
Hi Avery, Sorry we let you down. Like many small businesses right now, we have been greatly impacted by an industry wide staffing shortage. We are operating with half of our usual size team. Because of this and a very high call volume, we have gotten behind on communications. We are doing our best to get caught up as quickly as possible. I just looked into your file and it looks like your estimates have now been sent as of 2/8. So sorry again for this delay. We appreciate your feedback and are committed to improving everyday.
Incomplete brake repair and failure to diagnose transfer case issues.
Technicians falsely claimed the timing belt needed replacement.
Business reply on Google
Hi Mark, I just researched this in our system and we have never serviced your vehicle before unless you used a different name? I do have a Mark Thomas in the system, but only notes that you (if you are the same Mark Thomas) called in for quotes and we never had the opportunity to see your car in person and diagnose it. Is it possible that you are mistaking our shop for another shop? I'm sorry you had this experience. Please feel free to reach out to me directly with more information if your vehicle is listed under a different name so we can resolve this issue. 206-623-0123 or you can email our service team and ask for Eli @ [email protected]. thanks!