Residence Inn by Marriott Chatsworth
🏨 Hotels & Travel · Chatsworth
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel room air conditioning was broken with no alternative rooms available.
Staff member displayed unprofessional behavior and poor hygiene while handling food.
Unauthorized overcharging and unprofessional staff conduct during the stay.
Hotel cancelled reservation and relocated guest to inferior accommodations.
Hotel cancelled confirmed reservation without prior notice to the guest.
Parking on the premises is difficult to find late at night.
Undisclosed city fees and poor water pressure in hotel room.
Business reply on Google
Dear Consultant Works, thank you for staying with us and for your loyalty to the Marriott Bonvoy Program. We apologize for the inconvenience of not receiving a late check out on that date of your departure. We hope to provide you with late check out on your next visit. Once again, thank you for staying with us and have a wonderful new year.
EV charging stations were non-functional or inaccessible to guests.
Business reply on Google
Thank you Mr Abid for recently staying with us and for your continued loyalty to the Marriott Bonvoy program. We apologize for any inconvenience you experienced with the independently operated charging terminals. Please note that the five terminals are managed, maintained, and operated by an external company, Chargie. Our website does not state EV charging is free. It is on a first come first serve basis. We regret any inconvenience this may have caused and hope to have the pleasure of welcoming you back on your next visit to Chatsworth.
Poor room maintenance, unprofessional staff, and unresolved safety hazards.
The hotel failed to provide basic amenities like water bottles.
Business reply on Google
Thank you for your review and for staying with us. We're sorry to hear that you did not have a pleasant experience. Bottled water is offered complimentary upon check in and are on sales at our convenience store. We strive to deliver the highest customer service and guest satisfaction at all times and hope you will experience that on your next visit.
The hotel room was not cleaned or disinfected after a stay.
Business reply on Google
Thank you for your review. We're sorry to hear that you did not have a pleasant experience with our staff despite our high reputation for customer service based on other guest reviews. We strive to provide the best customer service at all times and hope you will experience that in the future. Thank you for staying with us.
Hotel checked a stranger into the guest's reserved room.
Business reply on Google
Thank you for your review. We're sorry to hear about the inconvenience caused to you by a wrong room assignment upon check in. We have sent your review to our leadership team to improve our Front Desk check in procedures. We hope you regain your confidence in us and hope to welcome you once again at our property.
Bathroom sink was broken and staff refused to address the issue.
Business reply on Google
Thank you for your review. We're sorry to hear about the inconvenience caused to you by the clogged bathroom sink. We have sent your review to our leadership team to improve our Front Desk service recovery. We hope you regain your confidence in us and hope to welcome you once again at our property.
Excessive noise from appliances and staff disrupts the guest experience.
Business reply on Google
Ben Moubarek, Our guests' experience is very important to our hotel. I apologize for your experience and we've made our engineering team aware of your concerns about noise. As mentioned during our conversation we take any reported issue seriously and try to resolve them quickly. I hope in the future, you report any issues found in order for us to create a more pleasurable stay. Hotel Management
Staff refused to make a photocopy for a guest form.
EV charging stations are occupied by non-electric vehicles
Hotel staff evicted vulnerable guests during extreme heat without proper notice.
Electric vehicle charging stations are blocked by non-electric vehicles.
hotel failed to disclose lack of hot water before check-in
The hotel failed to return the customer's security deposit.