Residence Inn by Marriott Columbus Polaris
🏨 Hotels & Travel · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Unresolved maintenance issues and poor staff communication regarding room reservation
Business reply on Google
Dear Julian, Thank you for taking the time to share your experience. We sincerely apologize for the frustration, disappointment, and inconvenience you encountered during your stay. We understand how upsetting it must have been to repeatedly report maintenance concerns, be assured they would be addressed, and then find that the issues remained unresolved. We are especially sorry for the confusion surrounding your reservation extension and the unexpected disruption to your stay. Having concerns with your room, including the odor, restroom issues, and noise from appliances, can significantly impact your comfort, and we regret that your experience did not reflect the level of care and attention our guests should receive. Please know that your feedback regarding communication, responsiveness, and room conditions is taken seriously. We are reviewing these concerns with our team to better understand what happened and identify areas where we can improve. Every guest deserves to feel welcomed, valued, and comfortable, and we apologize that we fell short during your visit. Thank you again for bringing these matters to our attention. We appreciate the opportunity to learn from your feedback a
Reservation was cancelled without prior notification or communication from management.
Lack of security resulted in multiple vehicle break-ins at the hotel.
Air conditioning system remains broken after multiple repair attempts
Multiple rooms had cleanliness issues including pests and unmade beds.
In-room internet and television streaming services were non-functional.
unauthorized charges remain after manager promised a refund
Unprofessional staff behavior and failure to deliver requested room items.
Room was unprepared and staff could not resolve maintenance or service issues.
Business reply on Google
Thank you for taking the time out of your day to provide us with feedback on your recent stay with us. We appreciate you selecting the Residence Inn. We understand that traveling can be challenging, and we try to provide a safe, clean and comfortable environment. However, we understand that our accommodations and team members did not meet those expectations for you during your recent stay with us and we are very sorry. As a hotel team we live and breathe by these reviews and each and every team member takes great pride in our cleanliness and service standards, so it is always disappointing to hear that we fell short of your expectations. We will make sure that this is address with team member mentioned and review the training items, this is truly not the typical response we receive from our travelers, and we will do everything possible to make immediate corrections. We truly use all feedback from our guests to get insight on how we can keep improving. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Yours in Service, Kim Black
Vehicle break-in occurred in hotel parking lot with no security.
Vehicle broken into and personal belongings stolen from hotel parking lot
Unprofessional staff behavior and poor breakfast service quality.
Hotel room bedding was unsanitary and staff refused to clean it.
Hotel downgraded room type without notice or price adjustment.
Business reply on Google
We apologize about the issues regarding your room. We do our best to put everyone in the rooms they requested and sorry that we had a guest extend there stay. We should have notified you when you got to the hotel .
Staff member demanded family leave breakfast area due to crying child
Hotel staff evicted guest and pet due to noise complaints
Business reply on Google
We did wave the pet fee and I am sorry that we couldn’t accommodate the dog and you better. The dog was barking for a good amount of time creating an unpleasant experience for others and we not only have to make sure you have a good experience at the hotel but other guests as well. Rachel Marchant General Manager
Hot tub was non-functional and staff provided inconsistent explanations.
Business reply on Google
We are sorry for the issues you had at the hotel. The pool was off limits due to a child accident that we needed to tend to to make sure it was acceptable to be in. But come back on your next visit to the area and I am sure the pool and spa would be available! Thanks Rachel Marchant
The hotel room was dirty and the staff was unhelpful.
Business reply on Google
We sincerely apologize for the unsatisfactory stay you experienced with us. We have addressed the issues you mentioned with the appropriate departments. Thank you for providing us with feedback so that we may prevent this from happening again in the future.
Room was uncleaned and the promised discount was not applied
room was not cleaned and replacement room was inadequate