Residence Inn by Marriott Houston NASA/Clear Lake
🏨 Hotels & Travel · Friendswood
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
hotel power outage caused medical emergency and lack of staff response
Elevators were out of service without prior guest notification.
The hotel room was incorrect and staff failed to resolve issues.
Business reply on Google
Dear John Smith, Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet your expectations. We understand how disappointing it can be when a room does not accommodate the needs of your travel party. Our team took the time to review every available option; however, because of local fire safety regulations, we are unable to place rollaway beds in guest rooms where doing so would exceed occupancy or safety requirements. These regulations are in place to protect all of our guests and cannot be waived. While we regret that we were unable to provide the specific accommodation you were seeking, we respectfully disagree that no effort was made to resolve the situation. Our team remained available throughout the interaction, explored the available alternatives, and communicated the limitations we were required to follow. We are sorry that those options did not meet your needs and that you ultimately chose to stay elsewhere. We appreciate your feedback and wish you safe and pleasant travels in the future. Respectfully, Mayra Rascon General Manager
Night auditor provides dismissive and unhelpful customer service.
Business reply on Google
Dear D S, Thank you for taking the time to share your feedback with us. First, please accept our sincere apologies for the delay in responding to your review. We are sorry to hear that your interactions during the overnight hours did not meet the level of service you have come to expect from us. Providing courteous, helpful service at all times of the day is important to us, and we're disappointed to learn that your experience with our overnight team left you feeling frustrated. We truly appreciate your kind recognition of our day and afternoon staff. It is wonderful to hear that they consistently provided the professional and attentive service we strive to deliver, and we will be sure to share your compliments with them. Your comments regarding your overnight experiences have been shared with our leadership team so they can review them and address any opportunities for improvement. Guest feedback like yours helps us provide a better experience for everyone. Thank you again for bringing this to our attention. We hope you will give us another opportunity to provide you with the exceptional stay and service you deserve. Respectfully, Mayra Rascon Dual General Manager