Residence Inn by Marriott Jacksonville South/Bartram Park

Business reply on Google

Dear cathy meunier, I appreciate you taking the time to write this review. Your feedback is helpful, and we will share it with our maintenance and housekeeping teams to implement improvements immediately. I'm sorry we fell short of providing the high level of satisfaction you are accustomed to and deserve with your stay. Your experience is important to us, and we hope you'll give us another opportunity soon to make your visit the best it can be. Sincerely, Richard L. General Manager

Business reply on Google

Dear Rufus, We sincerely regret that you found our beds too firm and that there were cleanliness oversights. We take any issues with pests extremely seriously. We contract with a vendor for monthly preventive pest control and have random inspections conducted by the Health Department on a semiannual basis to ensure pest control. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Richard L. General Manager

Business reply on Google

Dear Dawn Miller, We truly value your feedback and want to make sure it reaches the right hotel. Unfortunately, we have no associates with the names you mentioned, nor do we have a reservation under your name in our system. It's possible you confused us with another property nearby. We appreciate your efforts in sharing your experience and are at your service if you would like to discuss it further. Sincerely, Richard L General Manager

Business reply on Google

Dear Tracy Yo'Seph, Providing clean rooms is an essential standard for our establishment; equally important is delivering exceedingly hospitable service. I sincerely regret that we did not meet these expectations during your stay. Your feedback is highly valued, as it will inform our efforts to enhance our goal of offering the premier hotel experience in our region. We appreciate your patronage and look forward to welcoming you again for an improved visit. Sincerely, Richard L. General Manager

Business reply on Google

Dear Bill K, Thank you so much for sharing your experience with us. I sincerely apologize for falling short of your expectations regarding your assigned room type and quality. We aim to ensure that every guest enjoys a comfortable stay, and it’s clear we didn’t achieve that this time. Your honest feedback is truly valued and will help us make the necessary improvements. We hope to have the opportunity to welcome you back on your next trip and provide you with the experience you deserve. Sincerely, Richard Lowe General Manager

Business reply on Google

Dear Emily Roberts, The safety of our guests and associates is our top priority. All of our rooms are equipped with a latch and a deadbolt, which prevents entrance even with a room key. I sincerely apologize for the mistake made by our associate, and I completely understand how that could have disrupted your comfort and taken you by surprise. Your feedback is incredibly valuable to us. It was our pleasure to provide you with a good faith gesture. Thank you for choosing to stay with us. We hope that you will reconsider your return. Sincerely, Richard Lowe General Manager

Business reply on Google

Dear Brian, We sincerely apologize for your recent experience with us, as the safety and comfort of our guests are our highest priorities. We're truly sorry to hear that your stay did not meet your expectations and that you faced issues with the cleanliness of your room. This falls short of the standards we strive to uphold, and I can only imagine how disappointing that must have been for you. I'm not aware of anything as reported in your review, but I'm at your service should you like to discuss in more detail. I regret that daily housekeeping was not offered upon your arrival, and I appreciate you bringing this to our attention. We are actively working with our housekeeping team to ensure that similar situations are addressed promptly in the future. Regarding the matter of lost items, we make every effort to locate any belongings, though we are not always successful. We take pride in our integrity and aim to provide a reliable experience for our guests. Lastly, I’m very sorry to hear that your family fell ill during your travels. I genuinely hope for a swift and smooth recovery for all of you. Thank you for your patronage and for sharing your feedback with us. Sincerely, Richard

Business reply on Google

Dear Chris, Your safety and well-being are our highest priorities, and I want to express my sincere concern for you becoming ill during your travels. We understand how challenging this can be, especially after everything we've been through since the Covid pandemic began in 2020. To ensure our guests feel safe and cared for, we've implemented our "Commitment to Clean" initiative. This includes rigorous cleaning protocols, the use of hospital-grade disinfectants, increased attention to frequently touched surfaces, and advanced technologies like electrostatic sprayers. Our efforts are guided by the Marriott Global Cleanliness Council, which is made up of experts in hygiene and public health, to guarantee that we continuously improve our practices. I truly hope this reassures you, and I wish you a swift and complete recovery. Sincerely, Richard Lowe General Manager

Business reply on Google

Thank you for your feedback. You stay is not indicative of our standards and for that I apologize. All of our staff is caring and want you to have a pleasant stay entirely. II am sorry that did not occur and I hope you give us another chance to earn your business. We did take your complaint to serious use and use it as a coaching reinforcement to the employee. Please feel free to reach out me if time permits.