Residence Inn by Marriott Seattle Downtown/Lake Union
🏨 Hotels & Travel · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor staffing levels lead to unstocked breakfast and lack of cleanliness.
Staff were unhelpful and restrictive regarding amenities and breakfast policies.
The hotel charges a high non-refundable pet fee.
Hotel air conditioning is broken and room is uncomfortably hot
Business reply on Google
Thank you for your feedback, and I sincerely apologize for the inconvenience during your stay. During your visit, our hotel was in the process of upgrading portions of our air conditioning system ahead of the summer season. Unfortunately, for a few days, this resulted in warmer room temperatures than normal in some areas of the hotel. We understand how frustrating this can be and appreciate your patience and understanding while these important improvements were being completed.
The front desk customer service was poor.
Business reply on Google
Thank you for taking the time to share your feedback. I am very sorry to hear that your experience with our front desk team did not meet your expectations. Providing welcoming and professional service is extremely important to us, and I regret that we left you disappointed. As we are unable to identify your stay details from this review, I would welcome the opportunity to learn more about your experience directly. Please feel free to contact the hotel and ask for a member of our leadership team so we may better understand your concerns and address them appropriately. Thank you again for your feedback.
hotel room contained bugs and management refused a refund
Staff violated service animal laws and hotel was understaffed
Unsanitary room conditions and lack of housekeeping service and pool towels.
Hotel failed check-in, deactivated keys early, and misrepresented room view.
Hotel failed to honor promised complimentary food and beverage charges
Business reply on Google
Thank you for sharing your experience. We are sorry to hear that your stay did not meet your expectations. When you arrived early morning, our suites were still occupied from the prior evening, as our standard Check-in begins at 4:00pm. While we worked to prepare your suite, our managers extended a courtesy meal in our restaurant, which was covered by the hotel (food and non-alcoholic beverages). We also provided a complimentary upgrade from your reserved Two-Bedroom Suite into a larger Luxury Suite with a private outdoor veranda. Regarding alcoholic beverages, it’s important to note that in Washington State it is not allowed for hotels or restaurants to provide free alcohol. All of our associates are trained in this regulation, and no employee would have promised complimentary alcoholic drinks. We understand there may have been an assumption, but only food and non-alcoholic items were authorized to be waived. We regret that this left you disappointed, as our team’s intent was to extend additional hospitality in a busy season. We appreciate your loyalty as a Marriott Bonvoy member and hope we may welcome you again in the future under better circumstances.
Check-in was delayed by six hours without proper staff communication.
Poor staff training, facility maintenance issues, and excessive noise disturbances.
Business reply on Google
Thank you for your feedback ZP! We are thrilled to know that you loved our breakfast buffet - it is definitely one of the best Complimentary Hot Buffets you can find! We are sorry to hear some other guests were traveling with children, which may have deemed your overall experience. We do appreciate you sharing your feedback!
The pull-out couch was extremely uncomfortable for sleeping.
The hotel room had a strong smell of cat urine.
Business reply on Google
Hello Ryan! Thank you so much for your feedback! We are sorry to hear you didn't liked the room. 3 of our managers just went up to the room and they were not able to confirm any of your findings. The room is clean and doesn't have any odors. We also have you still cheeked-in for the remaining of your stay, as you have never checked out for the hotel. We appreciate you are sharing your experience with us.
The reviewer perceived a lack of staff diversity in the lobby.
Business reply on Google
Dear Shona, thank you for sharing your perspective. We value feedback from potential guests and take all comments seriously as we strive to create a welcoming and inclusive environment for everyone. We’d like to clarify that our hotel takes great pride in fostering a diverse and inclusive workplace. Our team is composed of talented individuals from various backgrounds, cultures, and walks of life, with over 70% of our associates representing diverse communities. While we understand that first impressions matter, it seems this observation may have been based on a limited interaction during your visit. We invite you to return and meet more of our dedicated team members, who are the heart of our operation and reflect the diversity we celebrate. Our hiring practices focus on the skills, qualifications, and values that align with providing exceptional service to our guests. We are confident that you’ll find our team both diverse and committed to ensuring every guest feels welcomed and valued. We hope you’ll give us the opportunity to provide you with a firsthand experience of our hospitality. Warm Regards, Maxim Khokhlov
Poor service, inadequate breakfast, and refusal to accommodate early checkout.
Hotel amenities, cleanliness, and breakfast service were inadequate.
Business reply on Google
Thank you so much for choosing Residence Inn Seattle Downtown Lake Union hotel! We are sorry to hear you have had less than perfect stay. We appreciate your feedback! MK
Staff exhibited discriminatory behavior and unprofessional management practices.
Business reply on Google
Thank you so much for choosing Residence Inn Seattle Downtown Lake Union hotel! We appreciate your feedback! MK
Poor room quality, uncomfortable bedding, and inadequate housekeeping services.
Business reply on Google
Thank you for your feedback!
Hotel staff provided false information regarding room availability for reservation…