Retro Fitness
🏋️ Fitness & Gyms · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym facility is in a state of poor maintenance.
Business reply on Google
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your input. Your comments are important to us as we strive to maintain high standards. We will review your concerns to see how we can improve.
staff members ignored the customer upon arrival
Business reply on Google
Thank you for sharing your experience. We apologize for the lack of attention you received during your visit. Your feedback is important, and we will address this with our team to improve our customer service. We hope to have the opportunity to serve you better in the future.
The gym facility is dirty and equipment is in poor condition.
Business reply on Google
Thank you for your feedback. We're sorry to hear about your experience and appreciate your input. Cleanliness and equipment quality are important to us, and we'll address these concerns with our team. Your comments help us improve, and we hope to provide a better experience in the future.
The gym is dirty and has an unpleasant odor.
Business reply on Google
Thank you for sharing your feedback. We apologize for your experience and take cleanliness and atmosphere seriously. Your comments will be reviewed by our team to ensure improvements are made. We appreciate your input and hope to provide a better experience in the future.
gym has mold, dirty bathrooms, and broken exercise equipment
Business reply on Google
Thank you for sharing your feedback. We take cleanliness and maintenance very seriously and are committed to providing a safe environment for our members. Your concerns will be addressed with our team to ensure improvements are made. We appreciate your input and are dedicated to enhancing your experience.
Gym equipment is poorly maintained and weights are not organized.
Business reply on Google
Thank you for sharing your feedback. We apologize for the inconvenience you've experienced with equipment availability and maintenance. Your comments about staff engagement and facility upkeep are important to us, and we will address these concerns to improve our services. We appreciate your patience and understanding as we work to enhance your experience.
Gym facility is in disrepair with broken equipment and no air conditioning.
Business reply on Google
We're truly sorry to hear about your experience and appreciate your candid feedback. We strive to provide a comfortable and efficient environment for all our gym members. Your concerns about the air conditioning, equipment, and parking are noted. We're glad to hear that you find our staff and trainers great. Your feedback is invaluable in helping us improve. Thank you.
Gym is dirty with broken equipment and poor ventilation.
Business reply on Google
We're truly sorry to hear about your experience. Your feedback is valuable and will be used to improve our services. Thank you for bringing this to our attention.
Gym is unsanitary with broken equipment and lack of cleaning supplies.
Business reply on Google
We're truly sorry to hear about your experience. Cleanliness and functionality of our equipment are top priorities for us. We appreciate your feedback and will take immediate steps to address these issues. Thank you for bringing this to our attention.
gym lacks cleaning supplies and has poor facility maintenance
Business reply on Google
We're truly sorry to hear about your less than satisfactory experience at our gym. We understand the importance of cleanliness and maintenance, especially in a gym environment. Your feedback is valuable and we will certainly address these issues with our management team. We strive to provide a comfortable and clean environment for all our members. We regret to see you go and hope to have the opportunity to better serve you in the future.
Gym equipment is broken and the facility has severe maintenance issues.
Business reply on Google
Dear Orland, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we take your feedback very seriously. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
unsanitary facilities, broken equipment, and limited access to machines
Business reply on Google
We're truly sorry to hear about your less than satisfactory experience at our facility. We take your feedback seriously and are committed to maintaining a clean, well-equipped environment for all our members. We understand your concerns about equipment availability and will address this with our team to ensure a better experience. We appreciate your feedback and hope to have the opportunity to better serve you in the future.
Broken equipment, unsanitary facilities, and lack of staff supervision.
Business reply on Google
Hi Steven, we are truly sorry to hear you feel this way. We can assure you we take your concerns very seriously and would like to address them in more detail with you privately. We want to make this right as soon as possible. Please give us a call at your earleist convenience..
Poor ventilation, unclean equipment, and broken machines at the gym.
Broken equipment and excessive cancellation fees charged to member
Business reply on Google
Hi Paul, we are very sorry to hear of your experience and apologize for any inconvenience. We can assure you we want to work with our members to ensure they are pleased with our service, and we apologize again you have not felt this. At your earliest convenience, please call our club directly to speak with our management team so we can make this right.
Poor equipment maintenance and unprofessional staff behavior at the gym.
Business reply on Google
Hi Abdoulhay, we apologize for any inconvenience. Please reach out to our club directly so we can address these concerns. Thank you!
gym continues charging fees despite requests to cancel the contract
Business reply on Google
Donna, we encourage everyone who signs up to read their contract thoroughly so that they won't be surprised or confused if they miss a payment. Our members are responsible for their payments even if they accrue. We're happy to go over any lingering questions you may have, or you can call ABC Financial at 888-827-9262. -3rd Avenue Retro Fitness Management Team
Gym charges unexpected cancellation fees and continues billing after account closure…
Gym lacks cleaning supplies, equipment maintenance, and has unfair cancellation fees.
Business reply on Google
We're sorry to hear about your frustration. We will be sure to keep your feedback in mind moving forward, as we're always working hard to improve based on our members' needs. - 3rd Avenue Retro Fitness Management Team
gym has poor cleanliness, long wait times, and unfair cancellation fees
Business reply on Google
Yanille, I'm sorry to hear about your disappointment. We want all of our members to experience a clean, safe, fun, and welcoming environment, and we'll keep this feedback in mind so we can get closer toward that goal every day. - Joe Abramov, Owner