Retro Restaurant & Lounge
🍽️ Restaurants · Seattle
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Hostess refused service to a group and acted rudely.
The restaurant had a foul odor and was visibly dirty.
Business reply on Google
120 year old buildings on the Denny regrade have the smell of older builds. Filthy?! We have consistently had/have an excellent rating with the health department. All floors and surfaces are washed every day. I’m hesitant to say it but hope the door hit you in the a$$ on your way out 🍻
Inattentive staff, slow service, and poor food quality.
Business reply on Google
Tara, while we are a small bar we still strive to give good service. When you have 1-2 people working the establishment things can look different from an outside view. The bartender may have been cashing out another guest, taking an order or dropping off other orders. We have one cook on shift at a time due to having a small kitchen. We use fresh beef from the market not frozen and it is a half pound patty which will take a little longer to cook. Unfortunately your order isn’t the only one in at one time, there could be other orders that are in front of yours. As for the “piddly amount of fries”, you could have asked your server for some more and they would have happily obliged but we cannot fix it if you don’t say anything. Same with the music had we known there was a problem, we would have fixed that as well. We wish we could have fixed it for you hope you have a great weekend.
cockroaches found in the restaurant restroom
Business reply on Google
So sorry! We have Retro treated once a week for roaches and we had finished doing a major plumbing job in the bathroom at 6:00 yesterday. Seldom do we see any but we continue to war against them. Frankly, almost all the older and some of the new builds have a problem with them - hotels, apartments etc. we have an awesome health inspector who has been instrumental in helping us to get rid of them! Unfortunately, it has been a battle.
cockroach found in the restaurant bathroom
Restaurant refused service to a group due to party size
Business reply on Google
We specify on our website (homepage) that we don’t take parties over 6 people for food. It is due to the size of our kitchen and that we serve a “from scratch” menu. To serve a group of 8 (even if you divide it by 2) would take approximately 40+ minutes to get your food out - from the time you ordered. Sorry we couldn’t accommodate your group.
Rude staff behavior and unpleasant odor in the restaurant.
Rude service, incorrect order, and undercooked food served.
presence of roaches in the restaurant bathroom
Business reply on Google
Sorry Mikey, we’ve been battling them back there for awhile. Most buildings as old as ours have roach problems, we have been following instructions from the health department on how to fight the war with these tenacious little nasties. For whatever reason, that bathroom has been the biggest problem area. We have upped our attack back there and what you saw was because they’ve been eating the bait and are dying. Our kitchen, bar and back rooms are under control with bait and traps - it’s that damn bathroom that’s been the biggest problem! It’s embarrassing Sorry
staff refused to serve customers after they were seated
The bartender displays a consistently poor attitude toward customers.
Business reply on Google
Too bad he can’t post a review about you 🤷🏼♀️
customer left without food after waiting over an hour for service
excessive wait time for service and food delivery
Staff enforced strict ID policy and the facility had unpleasant odors.
Business reply on Google
It always smells bad when you don’t have ID 🤷🏼♀️
Owner was rude to customers waiting outside the restaurant entrance.
Staff refused service and exhibited discriminatory behavior toward a customer.
Business reply on Google
Sorry - we’re not here to give/sell water 🤷🏼♀️
Poor service, long wait times, and unclean restaurant environment.
Food was served undercooked after an excessive wait time.
Business reply on Google
Trevor, sorry for your bad experience at Retro! Our standard wait time for food, with a packed house, is around an hour. That being said, we don’t want you paying for food that you don’t care for! Your transaction has been voided (it may take a few days to show up in your account). Thanks for tipping Floyd - I will make sure he gets it in cash. Cathy
Staff provided poor service and incorrectly prepared the customer order.
Business reply on Google
You know that’s not true.
Server was rude and unhelpful regarding the menu.