Revel Fit Club @ Del Mar Highlands Town Center
🏋️ Fitness & Gyms · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
High trainer turnover and lack of personalized form feedback during classes.
business continues charging membership fees after cancellation request
unauthorized price increase and failure to process membership cancellation requests
Business reply on Google
Thank you so much for your amazing review, LaRyn! We're thrilled to hear that you love our gym and the classes we offer. Kelly and the entire team strive to create a supportive and enjoyable environment for everyone. We truly appreciate your recommendation and look forward to seeing you in class again!
Staff refused entry to a class due to a booking error.
Front desk staff were rude and the free class was misleading.
Business reply on Google
We sincerely apologize for your experience, Helen. It's disappointing to hear about the interactions with our front desk staff and your perception of the "free class." Your feedback is valuable, and we'll take steps to address these concerns. Thank you for bringing this to our attention, and we hope to improve in the future.
Instructor failed to provide assistance with treadmill equipment during class.