Richey Tire & Service

Business reply on Google

Thank you for your feedback Faisal. We understand automotive repairs can be a significant expense, and we never want anyone to feel caught off guard by pricing. We strive to use quality parts and provide thorough, reliable service to ensure the safety and longevity of our customers’ vehicles. Additionally we do back all of our repairs with a 2 year and 24,000 mile nationwide warranty. Pricing can vary depending on the specific vehicle, parts selected, and overall service performed. We truly appreciate the opportunity to earn your business and will continue working hard to provide value and transparent communication to every customer. - Travis

Business reply on Google

Dr. King, we’re very sorry to hear about your experience and the frustration this situation caused for you and your family. That is certainly not the outcome we want for any of our customers. Pre-purchase inspections are designed to provide a snapshot of a vehicle’s condition at the time of inspection, based on visible and testable components. Unfortunately, some issues can develop quickly or may not be apparent without more extensive teardown, which is beyond the scope of a standard pre-purchase inspection. That said, we take your concerns very seriously and would welcome the opportunity to review the findings from the second shop and discuss this further with you directly. Please feel free to contact us at the shop so we can better understand what happened and see how we can help. We truly value our customers and appreciate you bringing this to our attention.

Business reply on Google

Ms. Renee, I am so sorry for the frustration this situation must have caused you. However our company does charge a 1 hour labor diagnostic fee to find and diagnose the failure point on a vehicle for any check engine lights. This is standard at any automotive repair shop. The trouble codes p0335 and po420 will not directly tell us what parts are failing on the vehicle, but will tell us what system to begin inspecting and will give us a reference point to begin our diagnostics. From there we do extensive testing and will give you our findings along with the repair estimate. We would love to get this resolved as soon as possible. please reach out to us at 614-777-1110. Thanks. -Travis

Business reply on Google

Sir, Teresa is the retired school teacher who owns this business. She doesn't actually work in the store, or talk to customers whenever she is at the store. I'm unsure who you were talking to when you were here, or if you are reviewing the wrong Goodyear franchise. Please feel free to reach out to us so we can have this issue resolved. - Travis

Business reply on Google

Ms Disal, We apologize for your bad experience at Richey Tire. We had an issue that day with a vehicle being stuck on the alignment machine rack that held us up for our alignment appointments. Unfortunately, we only have one alignment machine at our facility and did not expect that car to still be on the machine at your appointment time. If you need any vehicle assistance in the future please feel free to reach out, we would love to help out. - Travis

Business reply on Google

Shelsys, I'm glad you were pleased with our service and I appreciate the review! - Travis

Business reply on Google

Ava, I am very sorry to hear you were not please with the service you received at our facility. I did some investigating and unfortunately in your case there were multiple leaks on your vehicle. The initial repair we performed did take care of the most predominant oil leak, but there were unforeseen leaks from other areas that could not have been recognized until the major leak was fixed first. Again I apologize this has occurred, we would like to resolve this issue by any means. Please call at 614-777-1110 or email us at richeygoodyear.com. Thanks - Travis

Business reply on Google

Dustin, you must have been mistaken. Allow me to be more clear with our intentions. You were unhappy with the turnaround time for our oil change service correct? We will be the first to tell you we are not the fastest shop at doing oil changes due to the fact that we perform a courtesy multi- point safety inspection on every vehicle. We were referring you to an "instant" oil change shop such as our friends across the street at Valvoline instant oil change. They will have your vehicles oil changed in about half the time as our typical oil change. This sounds like a better fit for you. Our sales manager was referring them to you since you were looking for speedy service. - Travis

Business reply on Google

Jodi, We are very sorry to hear you will be taking your business elsewhere. However, we would never take advantage of you or anyone of our customers as you are insinuating. The vehicle arrived with a radiator hose that was split into two pieces, so we made the necessary repair (new radiator hose and new coolant). We then let the vehicle run for over 45 minutes and pressure tested the system without any issues or further coolant leaks. At this point we released the vehicle back to your son. Unfortunately for 20+ year old vehicles with over 250,000 miles on them, anything can go wrong at any time. You brought the vehicle to another shop and they told you and I that our repair looked great and your sons vehicle sprung another leak in the cooling system. They also pointed out that there is no way of anticipating this happening (same thing we told you). The cooling system is a pressurized system. A lot of times on old vehicles when one leak is fixed and pressure builds back up, the next weakest point may fail shortly after even if it was not leaking before. Unfortunately, the other shop said this is what happened to your vehicle and your son continued to drive the car without any coolan

Business reply on Google

Donnie, I would be more than happy to resend you the receipt for the repairs we did on that vehicle and repairs that were declined by you. If you read that receipt you can see that we recommended tires due to a radial pull causing the vehicle to pull (not alignment issue), and also still needs sway bar links due to them causing a popping noise in the front end. Those repairs were all declined by you and recommended by us, with your signature signing off on all of this. If the repairs we did failed, they are covered under warranty for 12 months and 12,000 miles at over 4,000 Goodyear locations nationwide. By declining those repairs YOU did a huge disservice to YOUR customer and we are not at fault. - Travis

Business reply on Google

Maam, I am the gentleman that came to pick your tire up and had inspected your tires. During your oil change we had shown you that one of your tires was going flat due to an EXTREME amount of dry rot. This is due to the age of the tires being manufactured almost a decade ago. You had refused any of our recommendations which stated these tires were not safe and needed replaced immediately. Dry rot cannot be fixed and there is nothing we could have done to prevent the tires from being old and losing air. If you would like to see evidence there are pictures on our Google + page photos of where your dry rotted tire was leaking where the Michelin stamping was coming apart - Travis

Business reply on Google

Matthew, We are very sorry to hear you were not satisfied with our work. We take our workmanship very seriously and have had very few issues of that for the past 14 years. We would love to resolve this issue however according to our records we cannot find your name in our system showing any service we have ever done for you. Please contact us at [email protected] so we can further discuss this issue and get your vehicle back on the road. - Travis

Business reply on Google

Miss Liang we are sorry to hear about your experience at Richey Tire & Service for your 07 Mercedes c230! We are committed to delivering excellence in customer service and would like to speak to you more to resolve the issue at hand. Feel free to email us at [email protected] at anytime or call us at 614-777-1110. Thanks - Travis