Rightway Automotive

Business reply on Google

Hi Cyrus, we are sorry to hear you were not satisfied with your experience. We aim to provide high-quality repairs and professional service to every customer. As the details in your review don't align with our service records, we would appreciate the opportunity to clarify the situation. Please contact us at 317-356-3897

Business reply on Google

Dear Jeff, though we have appreciated your business in the past, we are a professional repair facility. We have always done our best to treat you with the utmost respect regardless of the constant unjust pressure. We stand behind our work and pricing and are sorry to hear you’ve are displeased. However, you have always seemed pleased with us, apparently other then the fact that we would not offer you a “guesstimate” in regards to your “possible” vehicle concerns. We offer professional repairs, not estimates. This is not a proper way to offer service; you would have been much more displeased had i given you a “guesstimate” on repairing your vehicle and once it arrived had the price gone up, we would be in a much worse situation. This is a situation i don’t believe you as the customer should be put in, or us as a professional repair facility. Therefore, we do not and will not provide “guesstimates” on your vehicle. Therefore, if it is something you are interested in our team diagnosing and providing you a proper estimate, please feel free to give us a call.

Business reply on Google

We do of course apologize you are not happy about our repair or service at this time. Customer came in with a vehicle with many issues they had attempted to have resolved at another facility. They informed us they spent upwards of $800 in inadequate and unneeded repairs all in attempt to fix her issues. After all this effort the vehicle was brought to us with a few concerns to try and resolve. Once we inspected the vehicle and made recommendations based on the customers main concerns and the issues we found during our inspection. One of these issues was an ESC (or TRAC light). We informed the customer after the inspection during the phone call to go over the diagnostics and the repair order checklist that this light was on and we would need additional time to diagnose this separate issue that was not pertaining to what it came in the shop for. The customer did authorize the repairs to be performed to fix the issues it came in for, however, declined some other recommended work. So we performed these repairs to the customers wants at this time and all repairs went well and vehicle was fixed properly in the first attempt at our shop. The next day we received a phone call from Lauren s

Business reply on Google

We do of course apologize you are not happy about our repair or service at this time. Customer came in with a vehicle with many issues they had attempted to have resolved at another facility. They informed us they spent upwards of $800 in inadequate and unneeded repairs all in attempt to fix her issues. After all this effort the vehicle was brought to us with a few concerns to try and resolve. Once we inspected the vehicle and made recommendations based on the customers main concerns and the issues we found during our inspection. One of these issues was an ESC (or TRAC light). We informed the customer after the inspection during the phone call to go over the diagnostics and the repair order checklist that this light was on and we would need additional time to diagnose this separate issue that was not pertaining to what it came in the shop for. The customer did authorize the repairs to be performed to fix the issues it came in for, however, declined some other recommended work. So we performed these repairs to the customers wants at this time and all repairs went well and vehicle was fixed properly in the first attempt at our shop. The next day we received a phone call from Lauren s