RM Automotive
🚗 Auto & Repair · Northridge
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Inaccurate vehicle diagnosis and poor communication regarding necessary repairs.
Vehicle became undrivable after diagnostic inspection at the repair shop.
Business attempted to overcharge senior customer for unnecessary vehicle repairs.
Staff provided inaccurate information regarding vehicle service availability and timeline.
The shop charged extra fees beyond the original repair quote.
Vehicle returned in an incomplete and disassembled state after service refusal.
The shop attempted to charge for unnecessary engine replacement.
Shop charged diagnostic fee without identifying or fixing the vehicle issue.
mechanics performed poor repairs and charged for unnecessary additional services
recurring vehicle issues and alleged dishonest business practices
mechanic used aftermarket parts and patched leaks instead of replacing components
Shop performed unauthorized repairs and provided dishonest quotes for unnecessary work.
Staff drove customer vehicle without permission and charged excessive repair fees.
Business attempted to overcharge for a simple gas cap issue.
Vehicle fuel efficiency decreased significantly following an oil change service.
Mechanics failed to reassemble vehicle parts after performing diagnostic testing.
Business reply on Google
Marc, I am very sorry for the problem we caused during the diagnostic we performed on your Prius. Kyle explained to you that we removed those items on your car so we could properly diagnose your engine problem. I fully accept responsibility for not putting your car back together properly. That is my responsibility and I failed. To be clear we didn’t do any repairs to your car for your leaking head gasket. We removed the windshield wiper assembly to properly diagnose your engine problem. Kyle spoke to you and emailed you multiple times to rectify the problem. You refused to bring your car back so we could fix our mistake. Again, I personally apologize for our mistake and I have put processes in place to make sure this situation never happens again. Regards, Mike Wright, Owner
Mechanic returned vehicle without brake pads causing tire damage.
Business reply on Google
Thuy, I wanted to thank you for taking my phone call. I appreciate your feedback regarding your experience with us. We should have explained better how dangerous your brakes where on your car. We should not have allowed your car to be driven out of our shop for safety reasons and for that I am truly sorry. I listened to everything you said and will try and teach my staff how to handle your unique situation better next time. All the best, Mike Wright. Owner
Mechanic failed to diagnose noise and caused new vehicle issues
The shop failed to perform the paid automotive service.
Shop refused to provide invoice or documentation for maintenance services performed.
Business reply on Google
Josh, I am truly sorry we where not able to meet your expectations for service. All cars that come in for service, receive a complimentary courtesy inspection. After our inspection you became verbally abusive and threatened me and my employees. At that point we politely asked you to leave. Alan, myself and the rest of the team work tirelessly to provide good honest service at a price that's fair. I hope you find a shop that better suits your needs. Thanks, Mike Wright, Owner