Rockaway YMCA

Business reply on Google

Hi Sadika, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by our current schedule. We understand how important it is for families to have access to morning activities, especially for those with afternoon commitments. Your input is invaluable to us, and we are actively looking into ways to accommodate more flexible scheduling options. Our goal is to ensure that all our members can enjoy the facilities and programs we offer. Please feel free to reach out if you have any further suggestions or if there's anything else we can do to improve your experience with us. Thank you for being a part of the Rockaway YMCA community. Best regards, Rockaway YMCA Team

Business reply on Google

Dear Garret, Thank you for taking the time to share your feedback. We're sorry to hear about your experience at Rockaway YMCA and understand your decision to cancel your membership. Your input is important to us, and we're committed to making improvements. We would appreciate the chance to learn more about the issues you encountered. Please feel free to contact us directly at your convenience. Your insights will help us enhance our services for all members. Thank you again for your feedback. We hope to have the opportunity to serve you and your family better in the future. Sincerely, The Rockaway YMCA Team

Business reply on Google

Dear Bianca, Thank you for taking the time to share your experience with us. We are deeply sorry to hear about the incident involving your daughter and understand how distressing this must have been for both of you. The safety and well-being of our members, especially children, is our top priority, and we take your concerns very seriously. We are currently reviewing the situation to understand what happened and to ensure that such an incident does not occur again. Our team is committed to maintaining a safe environment for all our members, and we will be taking appropriate measures to address this matter. Please feel free to reach out to us directly if you would like to discuss this further. We value your feedback and are here to support you and your family in any way we can. Sincerely, The Rockaway YMCA Team

Business reply on Google

Hello Marty, Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and appreciate your honesty regarding the membership cancellation process. Our goal is to ensure all our members have a clear understanding of our policies, and we apologize if this was not the case for you. We strive to provide a welcoming and supportive environment for all our members, and your feedback is invaluable in helping us improve. If you have any further questions or would like to discuss your situation in more detail, please feel free to reach out to our membership team directly. We would be happy to assist you in any way we can. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future. Best regards, The Rockaway YMCA Team

Business reply on Google

Hello Dairis, Thank you for taking the time to share your experience with us. We sincerely apologize for the behavior you witnessed during your visit. This is not the standard of service we strive to uphold at Rockaway YMCA, and we are deeply concerned about your feedback. We take your comments seriously and will address this situation with our staff to ensure that all members and visitors are treated with respect and kindness. Your experience is important to us, and we are committed to making improvements. If you have any further details or would like to discuss this matter more, please feel free to reach out to us directly. We hope to have the opportunity to make things right and provide a better experience in the future. Thank you again for bringing this to our attention. Sincerely, Rockaway YMCA Management Team

Business reply on Google

Hello Jason, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had with your membership at Rockaway YMCA. It is never our intention to cause any inconvenience or frustration to our valued members. We understand how important it is to have clear communication regarding any changes to membership plans and fees. We are currently reviewing our processes to ensure that all members are informed in a timely manner about any updates to their accounts. Please know that we take your concerns seriously and are committed to addressing them. If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to reach out to our membership team directly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards, Rockaway YMCA Management Team

Business reply on Google

Hello God Johnson, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced regarding our hours of operation and the air conditioning at our facility. We were experiencing some system issues that have since been repaired. We understand how important these aspects are to our members and are actively working to address these concerns. Your input is invaluable to us as we strive to improve our services and provide a better experience for everyone. Please feel free to reach out to us directly if you have any further suggestions or concerns. We appreciate your patience and support. Best regards, The Rockaway YMCA Team

Business reply on Google

Hello Kenzy, Thank you for taking the time to share your experience with us. We sincerely apologize for the negative interaction you and your family encountered during your visit. At Rockaway YMCA, we strive to provide a welcoming and respectful environment for all our members and guests, and it’s disappointing to hear that we fell short in this instance. Please know that we take your feedback seriously and will address this matter with our team to ensure it does not happen again. We value your input and are committed to improving our services. If you have any further details or would like to discuss this matter directly, please feel free to reach out to us. We hope to have the opportunity to provide a better experience for you and your family in the future. Thank you for bringing this to our attention. Best regards, Rockaway YMCA Team

Business reply on Google

Hello Smith Will, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you've experienced with our hours of operation and the facilities at Rockaway YMCA. We understand how important it is to have a gym that meets your needs and expectations. We are continuously reviewing our hours and facility offerings to better serve our community, and your input is invaluable in helping us make improvements. We also appreciate your comments regarding our staff and will address these concerns to ensure a more attentive and supportive environment for all members. Your feedback is crucial as we strive to enhance the experience for everyone who visits our facility. Please feel free to reach out directly if you have any more suggestions or if there's anything else we can do to assist you. Thank you for being a part of our community. Best regards, Rockaway YMCA

Business reply on Google

Dear Tina Playa, Thank you for taking the time to share your feedback about your experience at the Rockaway YMCA. We are sorry to hear that your visit did not meet your expectations, particularly regarding the gym environment and sauna. We strive to provide a welcoming and energetic atmosphere for all our members, and your comments are invaluable in helping us improve. We are pleased to hear that you found our employees to be great, and we will certainly pass along your kind words to them. Your feedback about the sauna and overall gym experience will be shared with our management team as we work to enhance our facilities and services. If you have any further suggestions or would like to discuss your experience in more detail, please feel free to reach out to us directly at 718-215-6950. We appreciate your input and hope to have the opportunity to better serve you in the future. Thank you again for your review. Best regards, The Rockaway YMCA Team

Business reply on Google

Dear Temo King, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you experienced during your visit to the Rockaway YMCA. We strive to provide a seamless and efficient experience for all our members. Your comments regarding the contract terms and the options available for your son are particularly concerning. We understand how important it is for our members to have flexible and accommodating options. As it pertains to youth options, the YMCA does not offer youth day passes. We do allow active Adult members to add their child to their plan by switching to a Family & Household membership by filling out a Change Form. The alternate option is to sign up the child (under 12) for a Youth membership, which is a yearly plan. We appreciate your feedback as it helps us identify areas for improvement. Please know that we take your concerns seriously and will review our processes to ensure a better experience for all our members in the future. Thank you again for bringing this to our attention. Best regards, Rockaway YMCA

Business reply on Google

Dear Clint, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered with our facility and the billing process. It's disheartening to hear that you felt ignored and that your concerns were not addressed in a timely manner. We strive to provide excellent service to all our members, and it's clear we fell short in your case. Your feedback is invaluable, and we will be reviewing our communication and billing procedures to ensure such situations are handled more effectively in the future. We appreciate your loyalty over the past four years and regret that your experience ended on a negative note. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to Sebastien Augustin at [email protected]. We hope to have the opportunity to make things right. Best regards, The Rockaway YMCA Team

Business reply on Google

Dear Samantha, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience at our gym. We understand how frustrating it can be when equipment is not readily available and when the environment is not conducive to a peaceful workout. We strive to create a respectful and considerate atmosphere for all our members, and your comments will help us address these issues more effectively. We will look into ways to better manage the use of equipment and ensure that everyone has a fair opportunity to complete their workouts. Additionally, we will review our policies regarding the use of private rooms to ensure they are being used appropriately. Your input is valuable to us, and we appreciate your patience as we work to improve our facilities and services. Best regards, The Rockaway YMCA Team