RockBox Fitness University

Business reply on Google

Hi Kimara, We’re sorry to hear your experience didn’t go as expected. Our policy for all first-time guests is to arrive 30 minutes early as stated through ClassPass when you book, to allow time for a proper introduction and success in class. Since you arrived over 15 minutes after class had already started, we weren’t able to check you in or allow you to join mid-session, as it would be unsafe and disruptive. We understand this may have been frustrating, especially on your first visit, but we’d love to give you the full RockBox experience the right way. Please feel free to reach out to us directly at (704) 619-8471 or [email protected], and we’d be happy to reschedule your first class.

Business reply on Google

Chen, while the first class itself is free and we do include free glove rentals on the first class, there is often equipment that is needed for sport and training, and in our case that's individual hand wraps for safety and sanitation reasons - something our members and guests place a high value on.