Rodeway Inn CLT Airport
🏨 Hotels & Travel · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Manager appeared intoxicated and behaved unprofessionally during the check-in process.
Business reply on Google
Thank you for sharing your feedback. After carefully reviewing our records, we can confirm that you did not check in or stay at the Rodeway Inn Charlotte Airport during the date referenced. Because no reservation was completed and no interaction occurred at the property, the events described in your review do not align with any documented guest activity. Our management team—including Rick—maintains strict professional standards, and we take allegations of misconduct very seriously. We encourage guests to report any concerns directly during their stay so they can be addressed immediately. In this case, no such interaction or report exists. If you believe there has been a misunderstanding, please contact the hotel directly so we can clarify and assist. Our goal is always to provide accurate information and ensure a fair representation of our property for all travelers.
the hotel room was infested with cockroaches
The room was dirty and the property felt unsafe.
The hotel room was extremely dirty and in poor repair.
Business reply on Google
Thank you for sharing your feedback. However, the description you provided does not align with the actual condition of the room you occupied, nor with any concerns reported during your stay. Our team conducted a full inspection immediately after your departure and did not find evidence of the issues you listed—no damaged lighting, no debris from the ceiling, no dirty tub or sink, and no signs of forced entry on the door. Had any of these conditions existed, our staff would have addressed them promptly, but no complaint was made at check‑in, during the stay, or at checkout. We cannot correct concerns that are never brought to our attention. We take cleanliness and safety seriously, and we stand by the documented condition of the room. While we understand that online reviews allow for personal opinions, the claims made here are not supported by our findings.
Deceptive booking practices and poor room maintenance and cleanliness
Business reply on Google
Thank you for taking the time to share your comments. We do want to clarify several inaccuracies in your review so future guests receive correct information. At check‑in, you were clearly informed of our posted policies, including the non‑refundable rate type and the same‑day reservation rules. These policies are also displayed in writing at the check‑in window. Your reservation was created for the previous calendar day, and per Choice Hotels policy, modifying a same‑day or past‑dated reservation requires an adjustment fee. This fee was processed through the system, not handled personally, and no staff member “pockets” any money. It’s also important to note that after this interaction, you chose to extend your stay through a third‑party site. Guests who experience the type of issues you described typically do not extend their reservation. This contradicts the claims made in your review. No concerns about the room were reported to the front desk during your stay. Our team cannot address or correct issues that are not brought to our attention at the time. The room was inspected after your departure, and the conditions you described were not found. Regarding the individual near the ic
The hotel room was worn and the television was non-functional.
Unsanitary room conditions and unprofessional staff behavior reported.
dirty room linens and unprofessional, aggressive staff behavior
Business reply on Google
Thank you for sharing your feedback. We take cleanliness, guest comfort, and respectful communication very seriously, and we are sorry to hear that your stay did not meet your expectations. After reviewing the situation, we were unable to verify the events as described. Our staff followed standard procedures, including offering an immediate room change when you expressed concerns. During the room inspection, however, our team did observe evidence of smoking in the original room, which is a violation of our hotel’s non‑smoking policy. This was communicated to you at the time. We do not tolerate disrespectful behavior from staff or guests, and we do not engage in or condone discrimination of any kind. Our goal is always to resolve concerns professionally and fairly. We encourage guests to contact management directly so we can address any issues promptly and accurately. If you would like to discuss this further, please reach out to the hotel.
The hotel room was dirty and the front desk staff unprofessional.
Business reply on Google
Thank you for sharing your feedback. We take all guest concerns seriously, and we’re genuinely sorry to hear that your experience did not meet your expectations. After reviewing our records, we were unable to find any report of these issues during your stay. Our team is always available at the front desk to assist with room concerns immediately, including offering a room change or a full inspection. Without the opportunity to address the situation in real time, it becomes difficult for us to verify or correct the concerns you mentioned. We maintain strict housekeeping and quality‑control standards, and the condition you described does not reflect the experience we aim to provide. We would have been more than happy to help had we been informed during your visit. We appreciate your feedback and wish you safe travels ahead.
hotel room lacked hot water and contained a used toothbrush
The hotel room and shower were in poor condition.
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. What you described is not reflective of the standards we work to maintain, and we understand how disappointing this must have been. Our maintenance and housekeeping teams have already been notified so the tub/shower and overall room condition can be thoroughly inspected and corrected. We appreciate you bringing this to our attention, as it helps us improve. We hope you’ll consider giving us another opportunity in the future so we can provide a stay that reflects our commitment to guest comfort
The room was dirty and the shower was non-functional.
Poor room maintenance, safety hazards, and lack of expected hotel amenities.
The hotel room had a cold shower and a cockroach infestation.
Business reply on Google
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your travel plans were disrupted and understand how stressful that situation can be. After reviewing your stay and inspecting the room, we did not find any issues with the hot water or cleanliness of the shower, and no roach activity was reported by you during your visit or found during our follow‑up inspection. We take all concerns seriously, and our team is always available to address any issue immediately if notified during the stay. We wish you safe travels ahead and hope your future journeys are much smoother.
The hotel room was unsanitary with dirty surfaces and bodily fluids.
hotel room was unsanitary with mold and multiple broken amenities
Business reply on Google
Thank you for taking the time to share your feedback. We take concerns about cleanliness and maintenance very seriously, which is why we reviewed your reservation in detail. Our records show that the booking was canceled and no stay was completed at our property. Because of this, we were unable to verify or address the issues described. We always encourage guests to notify the front desk immediately if anything is not up to standard so we can correct it on the spot and ensure a comfortable experience. Our team remains committed to providing clean rooms, functioning amenities, and well‑maintained grounds for all guests and their pets. If you believe there has been a misunderstanding, please feel free to contact the property directly so we can look into it further.
The hotel was dirty and the environment felt unsafe.
Hotel rooms have roaches, broken appliances, and restricted towel service.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. However, we’d like to clarify that during your two-night stay, no issues were reported to our team, and the room was inspected prior to check-in and found to be in proper condition. We take cleanliness and maintenance very seriously, with regular pest-control and equipment checks to ensure guest comfort. We value all feedback and encourage you to reach out to our management directly so we can address any specific concerns you may have
room had a cockroach infestation and dirty bed sheets
The hotel withheld a deposit due to undisclosed smoking room policies.
Business reply on Google
Thank you for your feedback. We take all reviews seriously and strive to ensure transparency and fairness in our policies. After reviewing our records, we were unable to locate any reservation under your name or details. Additionally, we would like to clarify that our property does not charge a deposit for smoking rooms. If you were charged a deposit, it would not have been due to the room being labeled as a "smoking room," as that is not our policy. We would appreciate the opportunity to look into this matter further. If you could provide the name on the reservation, booking reference, or dates of your stay, we will gladly investigate and address your concerns promptly. We understand your frustration and genuinely want to resolve this if there has been any confusion or miscommunication. Please feel free to reach out to us directly at [email protected].