RoKr Auto
🚗 Auto & Repair · Austin
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Vehicle performance worsened significantly following a diagnostic test for air…
Business reply on Google
William, thank you for sharing your feedback. I’m sorry to hear you left concerned about how your Acura was running after your recent visit. I understand how unsettling it must have been to see the check-engine light flashing and to feel the vehicle idling more roughly, especially when your concerns included drivability as well as the A/C system. To fully review your experience, I went through your service records, listened to your call with Kenneth on September 12th, reviewed your in-person discussion with him on the morning of the 12th, and also the voicemails and follow-up calls that took place afterward. I spoke directly with both Kenneth and Robert, our ASE Certified Master Technician who inspected your vehicle. The diagnostic service you authorized was for engine performance, and that testing confirmed ignition system problems that were already present. Those problems can become more noticeable during and after testing, which explains the rougher idle you experienced. Our team documented the findings, provided repair recommendations, and followed up with you several times to invite you back to review the results further. At RoKr Auto, our focus is on taking care of our custom
Battery failed shortly after a pre-trip inspection.
Business reply on Google
I am so sorry Katie, your experiance was not good, and im sad your battery died because this heat is awful. But i do thank you for giving us a opurtunity, sorry we failed you. Thanks James
Inaccurate receipt details and poor communication regarding repair costs.
Staff provided poor customer service and failed to return calls.
Business reply on Google
Ladetra, I'm very sorry to hear this was your experience and extend my sincerest apology to you. I spoke with the Service Writer that took your call, he remembers and acknowledged it may not have gone well. I would like an opportunity to make this right by you, as customer service is absolutely a priority to us. Should you decide to give us that opportunity, please ask to speak with the manager on duty. We hope to hear back from you soon. Thank you.
Business does not provide motorcycle or scooter tire repair services.
Business reply on Google
Sorry that Google sent you here. Not sure why it did that. We have never offered motorcycle services. It may have directed you to Platinum Cycles they are in same complex. May want to verify address. They are directly behind us.
The business quoted an excessively high price for a simple service.
Business reply on Google
It was bound to happen a 1 star review, but thats okay, this is what makes America the greatest country in the world. We have the freedom to express our opinions. I hope that whatever shop you choose to go with will take care of you. Thank you and have a great day.