Rooftop Cinema Club Little Italy
🎬 Entertainment · San Diego
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The venue oversold tickets resulting in no available seating for guests.
Business reply on Google
Hello, We’re so sorry to hear about the inconvenience you faced during your visit. This isn’t the experience we aim to provide, but we appreciate your feedback as it helps us improve. Please reach out to us at [email protected] so we can look into this further and make things right.
staff failed to manage disruptive behavior from other movie patrons
Poor venue location, dirty facilities, and long wait times for elevators.
Business reply on Google
Hi Stevie, Thank you for your feedback. We’re sorry to hear the new location didn’t meet your expectations. We appreciate you taking the time to share your experience, and your comments will help inform our efforts as we continue to listen, learn, and improve the guest experience! If there is anything we can do to get you back, please reach out to [email protected]
Lack of shade umbrellas makes daytime movie viewing difficult
Business reply on Google
Hi Yasser, Thank you for your feedback. We’re sorry to hear the sun impacted your experience! Rooftop Cinema Club venues are open-air rooftops, and we do not have coverings or umbrellas at any of our locations. On our website and in ticket confirmations, we recommend guests dress for the weather and bring items such as a hat and sunglasses, similar to attending a baseball game or outdoor concert. We also offer a free ticket transfer system, so if a particular day feels too hot, too cold, or otherwise uncomfortable, you can easily transfer your tickets to another date that better suits your preferences. In the meantime, please reach out to us at [[email protected]](mailto:[email protected]) so we can further assist you!
Elevator was broken and rooftop walls obstructed the view.
Business reply on Google
Hi there, Thanks for your feedback, and we’re sorry to hear you didn’t enjoy the aesthetic of the new venue. We understand every location offers a different atmosphere, and we’re sorry this one didn’t meet your expectations. We also apologize for the elevator issue at the end of the night. We do appreciate you giving us a try and sharing your experience!
Concession stand kiosk automatically adds tips without customer consent.
Business reply on Google
Hi Jake, Thank you for the feedback, although I'm sorry for the frustration! We’ll be speaking with our onsite team to make sure the checkout process is more clear around gratuity moving forward. In the meantime please reach out to use so we can help make this up to you: [email protected]. We hope to see you again soon!
Employees at the new location are rude.
Business reply on Google
Hi Kelly, Thanks for your feedback, and I’m really sorry to hear about your experience at the new location. We actually have the same amazing team from our previous venue, so it’s disappointing to hear this didn’t come across. If you’re able to share any more specific details, please reach out to our team so we can look into it and make things right: [email protected]
The cinema location is dirty, small, and has a glitching screen.
Business reply on Google
Hi Lydia, Thanks for sharing your feedback! We’re really sorry to hear that your recent experience didn’t live up to what you loved about the Manchester Grand Hyatt location. That venue meant a lot to us too, and we completely understand the comparison. Our new home has only just opened, and while it brings some different advantages, we know there are still areas we are actively working to improve. Like any new venue, there are adjustments and upgrades that happen in the early weeks, and our team is committed to continually refining the experience as we move forward. We truly appreciate you being part of the Rooftop Cinema Club tradition for so long, and your feedback helps us make the new space better. We hope you might consider giving it another visit once we have had more time to settle in and enhance the experience!
movie playback issues and unprofessional staff behavior during the screening
Business reply on Google
Hi! Due apologies for the inconvenience our El Segundo rooftop permanently closed in 2024. We are so sorry to hear about your less than stellar experience! Please reach out to our Customer Service team as we would love the opportunity to make this experience up to you! at [email protected]
Hotel staff refused to provide restroom access to cinema patrons.
Business reply on Google
Thank you for sharing your feedback — we’re truly sorry for the confusion around ticketing and the inconvenience caused by the restroom closures. To clarify, on-site ticket sales aren’t currently available, but we’re planning to introduce them later this year. For now, all tickets must be purchased online, and we’re working to communicate this more clearly moving forward. Regarding the restroom situation, last night marked the first time the hotel locked the restrooms usually accessible to our guests during their ongoing construction. This exposed a significant oversight, as they hadn’t anticipated how late our cinema guests would remain on-site. We recognize this was completely unacceptable and are urgently working with the hotel team to resolve the issue and prevent it from happening again. We’d really appreciate the opportunity to make this right. Please don’t hesitate to reach out to us directly at [email protected].
Staff were hostile and unhelpful regarding pickleball court availability.
Business reply on Google
Hi Lily, Thank you so much for your feedback and for being such a loyal guest! We’re really glad to hear the cinema has been a fun place for you over the years. I'm sorry for the confusion around the pickleball courts and how things played out during your visit. Just to clarify, the courts are actually reserved for hotel guests, and with construction going on at the hotel this summer, the courts may have been partially shut down during this period. We completely understand how that could be frustrating and are taking steps to make things clearer moving forward. Please reach out to our customer service team if there is anything else we can do for you: [email protected]
Wet seating and non-functional fire pits caused an uncomfortable experience.
Business reply on Google
Hi Danny, I'm so sorry to hear about your experience! That is certainly a series of unfortunate circumstances. Please contact our Customer Service team so we can make this special night up to you and give you the experience you should have had! [email protected]
Customer was struck by a pickleball while walking to the cinema.
Business reply on Google
Hi Kathleen, Thank you for reaching out and providing this feedback. We do hope our incoming guest can arrive safe and sound with no issues with outside of our venue causing disturbances. The pickeball court is apart of the hotel and we try our best to keep fellow guest safe and out of the way of any stray matters. We issue an apology of behalf of the venue, if you need further assistance please reach out to [email protected] .
misleading website information regarding ticket capacity for love seats
Business reply on Google
Hi Julissa, so sorry to hear confusion around our double-seat option! Please contact our Customer Service team so we can make this up to you: [email protected]
The cinema experience lacked quality and effort.
Business reply on Google
Hi Kira, So sorry to hear about your experience! We make great efforts to offer a unique and enjoyable Rooftop experience and are very sorry you did not enjoy your time. Reach out to our Customer Service team who would be grateful for an opportunity to make this up to you!
Poor screen quality, audio issues, and lack of wind protection.
Business reply on Google
Hi Ashton, So sorry to hear about your experience! The headphones allow our guests to enjoy a social cinema experience without bothering those who are keen to listen to every word of the movie. Reach out to our Customer Service team who would love the opportunity to make this experience up to you!
The service staff were unprofessional and unhelpful.
Staff were loud and distracting during the movie screening.
Technical issues with screen and removal of complimentary amenities.
Poor parking access, limited food options, and faulty audio equipment.