Rooftop Cinema Club Uptown
🎬 Entertainment · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restroom facilities were unavailable during the movie screening.
Business reply on Google
Hi A'Lonna, We sincerely apologize for the inconvenience caused by the restroom facilities being unavailable during your visit! We understand how frustrating this was, especially given the cost of your experience and the families in attendance. Your concerns are completely valid, and we’ll be sharing them with our team to help prevent situations like this in the future. Please reach out to us at [email protected] so we can make this up to you. We appreciate your feedback and hope to provide you with a much better experience next time!
business failed to send ticket confirmation and did not return calls
Business reply on Google
Hi Robert, so sorry to see your 1-star review! We do not operate any phone lines, so I’m not sure who you may have been trying to contact. To help us understand what happened and review your booking, please reach out to us at [email protected] with your details. In many cases, guests who do not receive their tickets have entered an alternate email address or there may be a typo in the email provided, so we would like to check that as well.
The theater is infested with love bugs causing discomfort.
Business reply on Google
Hi Demi, Thank you for reaching. We sincerely apologize for any inconvenience regarding our venue. Please reach out to us at [email protected] so we can make this right for you. Regards,
refund policy requires weather protection purchase
Business reply on Google
Hi Genoveva, I'm sorry to hear your event was cancelled! If an event is cancelled due to anything other than weather, everyone gets a refund or a credit. If an event is cancelled due to weather, everyone gets a credit for their full order amount and guests who purchased Weather Protection also get a refund option. So you still have a full credit! Let us know if you have any further questions: [email protected]
Poor staff guidance led to incorrect seating and customer displacement
Business reply on Google
Hi there, I'm so sorry to hear of confusion around seating as that can of course have a huge impact on your visit. Please reach out to us so we can learn more about the seating confusion and help make this up to you [email protected]
Amenities promised during booking were not provided at the venue.
Business reply on Google
Hi KeAmber, Thank you for sharing your feedback, and we sincerely apologize for any confusion surrounding this showing! Please reach out to us at [email protected] so we can make this right for you.
The food quality was poor and the seating was uncomfortable.
Business reply on Google
Hi Chase, I’m so sorry to hear about your experience. I’d really love to know what about the food didn’t hit the mark and see how I can make this up to you. Please feel free to reach out to me at [email protected] . Also, just so you know, this is the only Rooftop Cinema Club location in the country where guests are welcome to bring their own food!
Equipment was not properly cleaned leading to COVID-19 transmission.
Business reply on Google
Hi Clyntia, We're sorry to hear you're unwell and hope you recover quickly! As an outdoor cinema with strict sanitizing protocols, we believe the exposure may not have occurred at our venue. Please reach out to us at [email protected] with your visit details—we’d love to look into it and assist however we can.
Poor event organization, limited screen access, and excessive wait times.
Uncomfortable seating and poor visibility due to screen size and layout.
business refused to provide a refund for a canceled event
Business reply on Google
Hi Darin, Thank you for your feedback and I apologize for any continued confusion regarding our policies! Weather-related cancellations are based on conditions expected throughout the event, not just at the start time. Although it was around 47°F when you arrived onsite, temperatures were forecasted to drop into the 30s by the movie's end—too cold for a comfortable experience, even with heaters. I hope this clears things up! I’m truly sorry we had to cancel that screening, but our experience shows that even with heaters, temperatures in the 30s are simply too cold for an enjoyable outdoor event. Please reach back out to our Customer Support team if you have any more questions about this.
wood pellet heaters cause smoke inhalation and allergic reactions
Business reply on Google
Hi! Thank you for taking the time to share your detailed feedback. We’re truly sorry that your experience didn’t meet your expectations, We’ll be sharing your concerns about seating, drinks, and equipment with our team to make improvements. In the meantime we would appreciate it if you could contact our Customer Service team so we can make this experience up to you: [email protected]
Poor seating, malfunctioning equipment, and lack of advertised amenities.
Business reply on Google
Hi Paola, Thank you for taking the time to share your detailed feedback. We’re truly sorry that your experience didn’t meet your expectations, especially on such a special occasion, and we’ll be sharing your concerns about theming, seating, food, and equipment with our team to make improvements. In the meantime we would appreciate it if you could contact our Customer Service team so we can make this experience up to you: [email protected]
Delayed movie start time and poor equipment performance during the screening.
Business reply on Google
Hi Cydney, I'm so sorry to hear about your experience! We have just launched our Fireside season so are still fine-tuning the heaters, which may have also caused the delay. Either way, this is certainly not the experience we want for our guests! Please contact our Customer Service team so we can make this up to you: [email protected]
Business failed to provide promised refund for cancelled movie tickets.
Business reply on Google
Hello Kayla, We apologize for any confusion and misinformation caused onto you, our customer support team has replied in response and are awaiting your reply to further assist with this matter as best suited. We thank you and hope to assist you soon.
Company refused refund for rain despite policy and lacks phone support.
Business reply on Google
Hi Taylor, very sorry to hear it was raining prior to your movie! Please contact us so we can further assist with your order. We can be reached by email: [email protected]
The hot dogs were poor quality and overpriced.
Business reply on Google
Hi Joann, Very sorry to hear that our hot dogs were subpar! Please contact our Customer Service team so we can make this up to you: [email protected]
Vehicle window was broken while parked in the venue parking garage.
Business reply on Google
Hi Matthew, I'm so sorry to hear of your experience! Please contact our Customer Service team ([email protected]) who can put you in touch with the company who is coordinating recovering camera footage.
Vehicle broken into due to inadequate security and surveillance
Business reply on Google
Hi Keige, I'm so sorry to hear your car was broken into at this parking structure! Please reach out to our Customer Service team so we can further assist you: [email protected]
Equipment failure, cold food, and lack of shade during daytime screening.
Business reply on Google
Hi Christina! I'm sorry to hear about your experience. I'll definitely relay your feedback to the relevant teams regarding your headphones and hot dogs to ensure everything is up to our standard. I understand it has been very hot in Houston lately and being on a rooftop, we are exposed to the elements so we are looking into solutions for the future and encourage guests to be prepared for whatever the weather may bring. Please reach out to us at [email protected] to further discuss your experience as we'd love to have the opportunity to make things right.