Rosie Nails Spa
💅 Beauty & Spa · San Jose
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor pedicure quality and incomplete service delivery by staff members.
Technician caused bleeding and performed poor quality nail shaping.
Staff member was rude and failed to follow manicure shape instructions.
Unsanitary conditions and physical injury caused by careless staff
The business fails to honor advertised promotional pricing.
Staff used unsanitary practices and caused physical injury to nail beds.
Nails fell off shortly after the service was performed.
Staff failed to provide requested nail shape and argued with customer.
Customer sustained injury and received poor quality nail services.
customer experienced discriminatory treatment by staff compared to other clients
Business reply on Google
We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It's disheartening to learn that you felt unwelcome and we take such concerns seriously. Our goal is to provide an inclusive and welcoming environment for all guests, and we apologize for falling short in your case. Your feedback will help us address these issues with our team. Thank you for sharing your thoughts. Rosie Nails Spa!
Skin irritation and poor quality gel polish application
Business reply on Google
Dear Pooja, Thank you for your feedback. We are sorry to hear about your experience. We would like to clarify that no nail salon can guarantee gel polish to last for 8 weeks — typically, gel polish is expected to last about 2 weeks, which is clearly stated in our salon policy. Regarding the gloves used, we always use high-quality, professional-grade gloves that are safe for skin application. We take product quality and client safety very seriously. We value your concerns and will continue to ensure our services meet the highest standards. Please feel free to contact us directly so we can further address your concerns. — Rosie Nails & Spa
Staff performed unauthorized service and attempted to charge for it.
Business reply on Google
We sincerely apologize for the disappointing experience you had during your recent visit. It’s clear we fell short in communication and service quality, and your feedback is invaluable for us to improve. We understand how frustrating it must have been to deal with the mix-up regarding your pedicure and the uncomfortable situation during your treatment. We appreciate you bringing this to our attention and regret that it has led to your decision not to return. Thank you for your honest feedback, and we will work on ensuring such issues do not happen in the future. Rosie Nails Spa!
Inconsistent and unexplained price increases for standard nail services
Poor quality nail work and incorrect service charges
Poor service quality and excessive pricing for nail treatment
Technician caused bleeding and manicure quality was poor
Poorly performed pedicure and manicure requiring correction and refund request
Poorly performed facial waxing resulted in skin scarring.
poor quality nail design and lack of management availability
Gel polish chipped quickly and pedicure service lacked proper foot scrubbing.