Routes Car Rental

excessive cleaning fees and poor customer service experience

The company charged unauthorized fees after the rental period ended.

Undisclosed late fees and excessive security deposit requirements

Customer charged four times the expected rate for rental car.

Customer charged excessive hidden fees and double paid for rental car.

company uses bait and switch tactics and coerces positive reviews

Damaged vehicle, hidden charges, and long wait times for collection.

Lack of on-site staff and undisclosed out-of-state driving restrictions.

Company failed to provide promised refund after review request

The company charges a fee to verify personal insurance coverage.

Website errors caused multiple duplicate reservations and booking cancellation issues.

Rental car battery died and company refuses to provide reimbursement

hidden insurance fees and failure to provide promised shuttle service

Company forces customers to purchase unnecessary daily insurance coverage.

Credit card rejected leading to double payment and refund issues

customer has not received a refund after cancelling a car rental

Rental company forces extra fees and denies vehicles to customers

Long wait times and aggressive upselling of insurance products.

Company charges unexpected fees and refuses virtual credit card payments.

Shuttle failed to arrive and unauthorized insurance fees were added.