Roux
🍽️ Restaurants · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The brisket hash was tasteless with poor ingredient quality and proportions.
The biscuit sandwich was dry and fell apart.
The food quality is bland and overpriced.
poor food quality and lack of table service provided
The brisket was poor quality and the potatoes were undercooked.
Business reply on Google
Kymber--please email me directly at [email protected] to give me details on your visit (date, time, etc). I'm sorry we did not meet your expectations and I would like to make it up to you. Steve
Staff lacks knowledge regarding vegan dietary requirements and ingredients.
The sausage and gravy were of poor quality.
The shrimp and grits dish lacked flavor and was overpriced.
The brisket was diced too small and service was unhelpful.
The food was overly salted and staff were inattentive.
Business reply on Google
Scott--so sorry about your experience. Should you choose to come back, I hope you will alert a staff member so we can make it right. We do not want you to leave this unhappy. Apologies Steve
Staff refused dietary accommodation and coffee quality was poor.
Food was excessively salty and lacked menu substitution options.
Customer required to package their own food after paying premium prices.
Business reply on Google
Mr Brown—I’m sorry we do not offer our entire menu for carry out. We want our guests to enjoy the food when it is as fresh as possible which is why many items are dine in only. We will try to do a better job communicating that before you wait in line. I sincerely hope you will have some time in the future to enjoy a meal at Roux!
Unfriendly staff and limited takeout menu options.