Roy's Auto
🚗 Auto & Repair · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Mechanic provided incorrect diagnosis and unnecessary repairs resulting in financial loss.
Employees parking illegally creates unsafe traffic visibility for other drivers.
Staff member was rude and unprofessional during a phone call.
The business attempted to overcharge for a simple repair.
Vehicle returned disassembled with parts left scattered inside the interior.
Business reply on Google
While we greatly disagree with your review, we know that this is not the place to hash out the details. We are sorry you feel the way that you do. We have high standards for our work and our service and do strive to reach them every single day. Best of luck with your future repairs.
The business provided dishonest and inflated repair cost estimates.
Business reply on Google
Hello Morgan. We work hard to deliver excellent experiences to our customers and are sorry to see that you are unhappy with our quote. We hope that you will give our service a try in the future.
The shop failed to repair the vehicle correctly after two attempts.
Business reply on Google
Roy's Auto has been in business for 32 years and we pride ourselves on customer service. I truly don't know or understand where this is coming from. If there is ever a problem we always encourage our customers to bring their vehicle back in so we can take care of the problem. We always give a two year parts and labor warranty on ALL REPAIRS. Please ask any of our loyal customers about how we conduct our business. Never would we imagine being rude or unprofessional. Our business moto is come as strangers but leave as friends. We will always work with our customers in anyway possible.
The auto shop attempted to overcharge for unnecessary repair services.
Business reply on Google
I am sorry for the misunderstanding, we would like to speak with you. If you feel you were misquoted please contact us. We take pride in our customer satisfaction, therefor we feel a personal responsibility to right the situation. We look forward to speaking with you. This price difference was due to AC repair that should have been repaired by a complete AC system. Some shops will replace just the compressor, which is a cheaper fix, but its not the complete repair. We always recommend a complete AC system, although its still up to the customer. WE NEVER OVERSELL. This is the industry standard on how to fix an AC system correctly. Roys Auto 602-482-3708