Royal Inn Charlotte Airport
🏨 Hotels & Travel · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The hotel room was unsanitary with hair, blood, and pests present.
Business reply on Google
Dear Susan Black, We appreciate you taking the time to share your feedback regarding your recent stay. We regret that your experience did not meet your expectations and understand how concerning the issues you described must have been. Providing clean, comfortable accommodations is one of our highest priorities. We take comments regarding room cleanliness and maintenance very seriously, and the concerns you shared have been forwarded to our management team for prompt review in accordance with our inspection and housekeeping procedures. We also regret that your stay did not leave you with the positive experience we strive to provide. Your feedback is valuable and will be used as we continue working to enhance our accommodations and guest experience. We would welcome the opportunity to discuss your concerns further. Please feel free to contact the hotel directly so we can better understand your experience. Kind regards, RB, Guest Relations Manager
The hotel failed to return the customer's security deposit.
Business reply on Google
Dear June Jeff, We have taken note of your feedback regarding your recent stay and understand your concern related to the deposit process. We regret any frustration this situation may have caused, as clear and timely handling of deposits is an important part of the guest experience. Please be assured that your comments have been shared with the appropriate team for review to ensure procedures are followed consistently and communication is improved where needed. We would appreciate the opportunity to look into this further for you, and encourage you to contact management directly so we can assist in resolving your concern. Warm regards, RB, Guest Relations Manager
The hotel room was infested with large cockroaches.
Business reply on Google
DDear Cass, we sincerely apologize — this is not the standard we hold ourselves to, and we completely understand your frustration after such a long journey. We have addressed this immediately with our housekeeping and maintenance teams. We would welcome the opportunity to make this right — please call us at (704) 394-1819 so we can assist you directly. — Royal Inn Charlotte Airport Management
Room had stained mattress, broken air conditioning, and missing bath towels.
Business reply on Google
Dear Guest, thank you for letting us know. We apologize for the condition of the mattress — this should have been caught before your arrival. We have a quality check process and clearly it fell short here. We've addressed this with housekeeping. We hope you'll give us another chance. — Royal Inn Charlotte Airport Management
staff refused to provide additional towels for the room
Business reply on Google
Dear Kala, We regret that your stay was negatively affected by the lack of towels and that our service did not meet expectations. Providing basic necessities and a safe, comfortable environment is essential, and your feedback has been shared with management to prevent similar situations in the future. We take concerns about guest safety and proper room amenities very seriously and are reviewing procedures to ensure all rooms are properly stocked and staff provide appropriate support. We would appreciate the opportunity to discuss your experience directly and address your concerns. Please feel free to reach out to us. Warm regards, RB, Guest Relations Manager
room was dirty with pests and cigarette smoke odor
Business reply on Google
Dear Shelly Cruz, Thank you for taking the time to share your experience. We sincerely apologize for the condition of your room and the unacceptable service you received at the front desk. The issues you described—unpleasant odors, damaged bedding, and the presence of pests—fall far below the standards we strive to maintain, and we are truly sorry for the discomfort and frustration this caused during your stay. Your feedback has been shared with our management and housekeeping teams to address these serious concerns and prevent similar experiences for future guests. Guest comfort, cleanliness, and attentive service are top priorities, and it is clear we did not meet those expectations in your case. We hope you might consider giving us another opportunity in the future to provide a stay that reflects the high standards and care we are committed to delivering. Warm regards, RB, Guest Relations Manager
Front desk staff was rude and attempted to overcharge for room.
Business reply on Google
Dear Rimy Off, Thank you for sharing your feedback with us. We’re glad you found value in our location near the airport and appreciated the savings available when booking online. At the same time, we sincerely apologize for the concerns you raised about your check-in experience and the impression left by our front desk service. Courtesy and clear communication are very important to us, and we regret that this was not reflected during your stay. Your comments will be reviewed with our team as we work to improve the overall guest experience. We truly hope you’ll consider giving us another opportunity in the future to provide you with a more comfortable and welcoming stay. Warm regards, RB, Guest Relations Manager
The hotel environment appeared unsafe and did not match online photos.
Business reply on Google
Dear Ben, I’m really sorry to hear that you didn’t feel safe during your visit that’s absolutely not the experience we want for any guest. We understand how important feeling secure and comfortable is, and we regret that our property did not meet your expectations or reflect the photos accurately. Your feedback is important, and we will review it carefully to improve. Thank you for sharing your concerns. SC-Guest Relations Manager
Front desk staff was rude and refused to transfer calls.
Business reply on Google
Dear Amanda Meyer, Thank you for sharing your feedback. We’re very sorry to hear about the negative experience you had with our front desk staff. This is certainly not the level of service we aim to provide, especially when it comes to ensuring our guests' safety and peace of mind. We will be addressing this matter internally to make sure this doesn’t happen again. We truly appreciate you bringing it to our attention and hope you’ll consider giving us another chance to improve your experience. Sincerely, -RB, Guest Relations Manager
Staff member cancelled reservation and refused to provide refund documentation.
Business reply on Google
Dear Brandon Church, Thank you for sharing your experience. We're very sorry to hear about this interaction and how it made you feel. That’s not the kind of service we aim to provide, and we understand how frustrating this must have been—especially under uncomfortable weather conditions. Your feedback is being taken seriously, and we will address this situation internally to ensure our team handles all guest communication with professionalism and care. If you haven’t already received assistance with your reservation or refund, please feel free to contact us directly so we can help resolve this properly. Sincerely, -RB, Guest Relations Manager
hotel has roaches, dirty linens, and no hot water
Rude management banned guests for a minor payment delay.
The hotel room was dirty and the staff was rude.
Unprofessional staff and poorly maintained, musty hotel rooms.
Room was dirty and smelled of smoke despite allergy concerns
Hotel rooms have a strong smoke odor and are overpriced.
The motel room was extremely unsanitary and infested with pests.
The hotel room provided unwashed sheets and dirty towels.
Room maintenance issues, pest infestation, and unauthorized room access by staff.
bed bugs and poor room hygiene at the hotel