Royal Moving & Storage San Jose

Business reply on Google

Thank you for sharing your feedback. While we understand you were not the customer who booked the move, we sincerely regret that your interaction with our crew left a negative impression. Professionalism and courtesy toward everyone in the buildings where we work including residents, neighbours, and property staff are standards we expect from our teams at all times. We appreciate you bringing these concerns to our attention, and we will be following up internally to better understand what occurred and address it with the crew involved.

Business reply on Google

Hi Masoud, Thank you for taking the time to share your experience. We are truly sorry to hear that your move did not meet the standards we strive to provide. First and foremost, we sincerely apologize for the incident involving the crew members during loading. Regardless of the circumstances, this type of behavior is completely unacceptable, and we understand why it would have made you and your wife uncomfortable. We are also sorry for the stress caused by the delivery delays and the condition in which some of your belongings arrived. We do appreciate your kind words regarding our manager on-site and our office staff, but we fully recognize that these positives do not outweigh the concerns you described. We would genuinely appreciate the opportunity to review your move in greater detail and see what we can do to make things right. Please contact our management team directly at (503) 782-9685 at your convenience so we can discuss your concerns further and work toward a resolution. Thank you again for your feedback, and we hope to have the opportunity to speak with you soon.

Business reply on Google

Hello Charlie, We’re very sorry for the frustration you experienced and truly appreciate you bringing this to our attention. Our lines can get quite busy at times, which is why calls may be routed through prompts or our virtual assistant. That said, we always aim to return calls and provide personal assistance as quickly as possible. Please feel free to share your best contact number, or leave a voicemail if you haven’t already, and we will make sure to get back to you promptly. We appreciate your patience and the opportunity to assist you.

Business reply on Google

Hi Deepti, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share it. However, we need to clarify that this claim appears to be directed at a different moving company that operates under a similar name. We are Royal Moving & Storage, with our headquarters located in Los Angeles, California, and an additional branch in San Francisco. For over a year, we have been receiving reviews that are clearly intended for Royal Moving & Storage in Henderson, Nevada. These mistaken reviews misrepresent our services and negatively impact our reputation, even though they refer to a completely separate company. To help clarify, here are the credentials and links for both companies: The Company Mentioned in Your Review (Henderson, NV): Website: https://royalmoving.org/ Yelp: https://www.yelp.com/biz/royal-moving-and-storage-henderson-2 Google Listing: Google: https://www.google.com/search?q=Royal+Moving+and+Storage+Nevada+Reviews DOT #: 3808951 Email domain: @royalmoving.org Our Company (Los Angeles, CA): Website: https://royalmovingco.com/ Yelp: https://www.yelp.com/biz/royal-moving-and-storage-los-angeles-8 Google Listing: https://www.google.com/search?q=Ro

Business reply on Google

Hi Reema, We’re very sorry to hear about your experience and take your concerns extremely seriously. This is not the standard of service we aim to provide.Please contact us as soon as possible at 503-782-9685 so we can review this matter in detail and assist you directly. Thank you for bringing this to our attention - we want to ensure this is handled promptly and appropriately.