Royalty Moving & Storage Seattle
🔧 Home Services · Seattle
Between not good and really bad.total experiences
replied on google
Most reported issues
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Experiences
The moving company canceled the appointment with less than two hours notice.
Business reply on Google
Hi Chris, We’re sincerely sorry for your experience and understand your frustration. We would appreciate the opportunity to make things right. Unfortunately, we were unable to locate your file in our system using the name on this review. Please give us a call at (503) 782-9685 at your earliest convenience so we can identify your move and work with you toward a resolution.
Staff member was impatient and failed to explain contract terms clearly.
Business reply on Google
Thank you for taking the time to share your experience with us. We sincerely apologize that your interaction with our representative did not meet the high standard of service we strive to provide. We understand how important clear communication, patience, and transparency are especially when planning a move and we are truly sorry that you felt rushed or that your concerns were not properly addressed. Your feedback is extremely valuable, and we will be reviewing this internally to ensure our team communicates more clearly, politely, and thoroughly with all clients. We understand how stressful moving can be, and we regret that we didn’t provide the reassurance and guidance you needed during your call. While we’re disappointed to hear that you chose another company, we genuinely appreciate your honest feedback and will use it to improve our service for future clients. We hope you have a smooth and successful move, and we thank you again for sharing your experience.
Staff member handled belongings carelessly and dropped furniture during the move.
Business reply on Google
Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your move. We’re pleased to know that Nick provided excellent service, but we’re equally concerned about the difficulties caused by his partner. Please contact us at 503-782-9685 at your earliest convenience so we can look into this further and work toward a proper resolution. Your satisfaction truly matters to us, and we appreciate the opportunity to make things right.
movers damaged fragile items and failed to transport all belongings
Business reply on Google
We’re very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused. This is not the level of care and service we aim to provide. We truly appreciate you taking the time to share this feedback and want to make things right. Please contact us at (503) 782-9685 or email [email protected] so we can locate you in our system and work toward a proper resolution. Thank you for your patience and understanding.
Improper assembly of bed frame caused permanent damage to furniture
Business reply on Google
Hi Koriana, We’re truly sorry to hear about your experience and sincerely regret that our service did not meet your expectations. What you’ve described is not in line with the level of care, professionalism, and quality we work hard to provide on every move. Your feedback is invaluable, and we genuinely appreciate you bringing these concerns to our attention. It helps us improve and hold our team to higher standards. We’ve tried to locate your name in our records but haven’t been able to match it so far. We’d greatly appreciate the opportunity to speak with you directly and do our best to make things right. Please feel free to reach out to us at 206-278-2134 at your earliest convenience. Again, we apologize for the inconvenience and thank you for taking the time to share your experience.
Inaccurate quotes, multiple delays, and missing or damaged household items.
multiple household items were damaged during the moving process
Business reply on Google
Dear Maddisen, We are very sorry for the inconvenience you experienced during your move. This is certainly not the level of service we aim to provide, and we truly appreciate you bringing it to our attention. We would love the opportunity to make things right for you. We tried reaching out but were directed to your voicemail. Please give us a call at 503-782-9685, and our customer advocate will work to rectify the issue. Alternatively, let us know the best time to reach you, and we will gladly follow up at your convenience. We appreciate your time and look forward to resolving this matter.