RPM Automotive
🚗 Auto & Repair · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Improper water pump installation and use of incorrect coolant by shop.
Business reply on Google
Hello, we're sorry that you're feeling this way. We would like to look into the issue and find a solution. Please email us at [email protected].
The business provided inaccurate information regarding vehicle damage to solicit repairs.
Business reply on Google
We’re sorry to hear about the confusion regarding your inspection results. We understand how concerning it can be when there are differences between what was explained and what’s written on the report. This is not the experience we want for our customers. Please contact us at [email protected] with your details and the store location so we can review the inspection and address your concerns.
Harassment regarding payment and unresolved vehicle repair issues.
Business reply on Google
Thank you for sharing your experience. We’re very sorry to hear about the frustration you’ve had with both the service and the cost of your repair. This isn’t the experience we want for our customers, and we’d like the chance to review your concerns further. Please contact us at [email protected] with your name, phone number, and details of your visit so our team can assist you directly.
The business overcharged for parts and diagnostic service fees.
Mechanics incorrectly installed battery causing significant electrical damage to vehicle
Mechanic failed to diagnose a blown head gasket correctly.
failed brake repairs led to a dangerous vehicle malfunction
unresponsive business and rude phone customer service
Shop charged customer for a bolt broken during vehicle alignment
Overcharged for ignition coil replacement and failed to advise on repairs
Brake repair failed to fix issue and caused additional sensor damage
Vehicle repair failed to resolve the original acceleration and engine issues.
The business overcharged the customer for automotive services.
The oil change service was overpriced compared to dealership rates.
Incorrect engine replacement diagnosis and rude customer service
Overcharged for parts and failed to repair vehicle issues
The shop failed to address a known oil leak during service.
mechanics failed to repair vehicle and lied about work performed
Mechanic failed to perform requested repairs due to lack of communication
Mechanic provided an incorrect and overpriced diagnosis for vehicle repair.