RXO
📦 Shipping & Delivery · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Improper dishwasher installation created a dangerous electrical shock hazard.
Business reply on Google
Dear István Katona, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during the installation of your dishwasher. Your feedback is invaluable, and we are committed to addressing the issues you raised. It is concerning to hear about the challenges you faced, from the lack of clear communication regarding the installation requirements to the improper handling of the installation itself. We understand the importance of ensuring a safe and professional service, and it is clear that we fell short in this instance. We are taking your feedback seriously and will be reviewing our processes and the performance of the installation team involved. A member of our team has called you. Thank you.
Delivery team failed to perform white glove service and assembly
Business reply on Google
Hello fly.cool.chick, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered with your recent delivery. It is clear that the service you received did not meet the standards we strive to uphold, especially for our white glove delivery option. To assist us in investigating this matter, please provide your order number, the phone number on the order, and name on the order. Please send the information to [email protected]. Thank you.
Company failed to deliver appliances and provided conflicting tracking information.
Repeated delivery delays and failure to meet scheduled appointment windows.
Business reply on Google
Hello, We are very sorry your delivery was delayed. We will be getting this addressed at your local facility and reaching out to you directly. We will partner with you until this delivery is completed.
Delivery contractor caused extensive damage to hardwood floors and refused insurance…
Business reply on Google
Hello, We are very sorry for the issues you have had with RXO and your claim. We would like to get this addressed at your local facility as soon as possible. Please send us an email at [email protected] with your RXO tracking # in the subject line so we can locate your order/claim and further assist.
Delivery driver lacked installation skills and order was incorrectly cancelled
Business reply on Google
Hello, We have reached out to you directly and will be getting this addressed at your local facility. We will partner with you until this delivery is completed. Thank you for your feedback.
Delivery personnel caused significant property damage during appliance installation.
Business reply on Google
Hello Syed, We are very sorry for your experience to this point with RXO. We would like to get this addressed with your local facility as soon as possible. We are unable to locate your order based off the information from this review so please send us an email at [email protected] with "FD 25190" in the subject line and your RXO tracking # in the email. Thank you and we look forward to assisting.
Delivery failed and customer service failed to reschedule in a timely manner.
Business reply on Google
Hello Jon, We are very sorry your delivery did not go as planned on Saturday. We have gotten this addressed at your local facility and have reached out to you directly. We will partner with you until this delivery is completed. Thank you for your feedback.
Delivery crew repeatedly refused to transport appliance to the second floor.
Business reply on Google
Hello, We are very sorry your delivery has not been completed to this point. We have gotten this addressed at your local facility and have reached out to you directly. We will be partnering with you until this delivery is completed. Thank you for your feedback.
delivery driver lacked necessary parts and fittings for appliance installation
Business reply on Google
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered with your recent delivery and installation. It's clear that the service you received did not meet your expectations or our standards. Please send us an email at [email protected] with "FD 10926" in the subject line so we can get this resolved for you.
The company failed to deliver a generator as scheduled.
Business reply on Google
Hello Ashley, We are very sorry this delivery did not go as planned yesterday. We have gotten this addressed at your local facility and have reached out to you directly. We will be partnering with you until this delivery is completed. Thank you for your feedback.
Delivery was not attempted despite the customer being home all day.
Business reply on Google
Hello, We are very sorry that this delivery did not go as planned on Saturday. We have reached out to you directly and have gotten this addressed at your local facility. We will be partnering with you until this delivery is completed. Thank you for your feedback.
Repeated delivery delays caused significant inconvenience for the customer's parents.
Business reply on Google
Hello Rick, We are very sorry that this delivery was rescheduled multiple times. This is unacceptable and we would like to get this addressed at your local facility at a director level. We are unable to locate your order based off the information from this review so please send us an email at [email protected] with "FD 10175" in the subject line. Thank you and we look forward to hearing from you.
inability to reach customer service to cancel a scheduled delivery
Business reply on Google
Hello Cindy, Thank you for the feedback. We have contacted you and will get this addressed over at your local facility to see what happened here. We will get it cancelled for you
Delivery drivers repeatedly failed to wait for the customer to answer.
Business reply on Google
Hi, I do apologize for the issues surrounding your delivery as this is not the experience we wish to create for any of our customers. If you would like to speak with us directly, please email us at [email protected] with your full name and phone number where we can reach you and "FD 10776" in the subject line.
Delivery team failed to deliver items and left property unsecured.
Business reply on Google
Hi, I do apologize for the issues surrounding your delivery as this is not the experience, we wish to create for any of our customers. If you would like to speak with us directly, please email us at [email protected] with your full name, address and phone number where we can reach you and "FD #11141 " in the subject line
delivery service failed to provide white glove and removal services
delivery failed due to incorrect contact information and poor communication
Business reply on Google
Hello, I apologize on the problems surrounding your delivery that is not the type of service we aim to provide. If you can please email us at [email protected] and include reference number FD# 11107 as well as your XPO tracking number and phone number so we can better assist you
Delivery delayed and falsely marked as declined by customer
Business reply on Google
Hello, I apologize on the problems surrounding your delivery that is not the type of service we aim to provide. If you can please email us at [email protected] and include reference number FD#111449 as well as your XPO tracking number and phone number so we can better assist you.
Delivery was cancelled without notification and customer service provided conflicting…
Business reply on Google
Hello, I apologize on the problems surrounding your delivery that is not the type of service we aim to provide. If you can please email us at [email protected] and include reference number FD#111406 as well as your RXO tracking number and phone number so we can better assist you