S2 Grills
🍽️ Restaurants · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The food quality was poor and tasted unappealing.
Poor food quality and unprofessional customer service regarding order accuracy.
Salad contained unlisted ingredients and included rotten tomatoes.
Promotional offer not honored and poor customer service provided
The steak burritos contained very little meat and excessive lettuce.
Business failed to honor promotion and food quality has declined.
Poor quality food ingredients and overcooked items for high price
Business reply on Google
I apologize for the inconvenience you experienced. Allow me to clarify a few points. Firstly, we do not offer pasta Primavera with vegetables. Secondly, our sauce is always made from scratch. I am unsure why boxed pasta would be a concern. Our fries are not freshly cut unless specifically requested. As for the salad, our salad is prepackaged our ingredients that go on it or not. we pride ourselves on bring quality food to neighborhoods. fresh ingredients cooked with love.
Staff member was inattentive and unprofessional while using a phone.
The fish was overcooked and the fries were stale.
Staff provided poor service and served undercooked, cold food.
The business has poor communication regarding ordering and kitchen hours.
restaurant failed to update menu availability and initially refused a refund
The chicken tenders were dry, flavorless, and incorrectly prepared.
The order was incorrect and the food quality was poor.
Food was undercooked and poor quality with no follow-up on complaints.
The restaurant fails to properly seal food bags for delivery.
Steak served raw and management failed to respond to complaints.
The food was undercooked and poor quality with unresponsive management.
Customer paid for online order that the restaurant did not receive
Customer received cold fries and underfilled eggrolls for the third time.
Business reply on Google
We sincerely apologize for any inconvenience caused by your last experience. Please know that we value your feedback and have taken immediate action to address the issue. Our team has engaged in a thorough discussion with our staff and management to rectify the situation. We genuinely hope that you will consider giving us another chance to provide you with an improved service. We acknowledge that it took us some time to respond to your review, and we want you to understand that we have made significant changes. We now have an entirely new staff, including our kitchen team, and we would greatly appreciate the opportunity to serve you again in the future. Thank you for your understanding and support. Sincerely, Management at S2