SA Nails Spa 1

Business reply on Google

Could you please double-check this? This did not happen at our shop, as we haven't served any customers accompanied by a child of around three years old since this morning.

Business reply on Google

We sincerely apologize for interrupting your conversation. The Spectrum network provider cut off the line. We are working to resolve the issue after the call was disconnected.The receptionist informed me about the interruption in our conversation. I sent a screenshot of the spectrum outage; the connection wasn't restored until 6 PM. We apologize for any inconvenience.

Business reply on Google

Thank you so much for the kind words! 😊 We're thrilled to hear that you love getting your nails, toes, and brows done with us, and that Tylle has been such a great fit for you! Her attention to detail and customer care truly make a difference. We appreciate the recommendation and can’t wait to see you again soon! 💅✨💕

Business reply on Google

Thank you for providing your feedback. We truly apologize for the experience you and your mother encountered at our salon. Our shop opens promptly at 10 a.m., and you arrived before that time. When you inquired about the Wi-Fi password, our staff responded that they were unaware, as the Wi-Fi is solely used for the cash register. We aim to cultivate a welcoming environment, so it’s disheartening to learn that we did not meet your expectations during your visit. We are taking your comments about our staff's response very seriously, as we believe that kindness and respect are fundamental to our interactions. We would appreciate the chance to further address your concerns and rectify the situation. Should you choose to give us another opportunity in the future, we will ensure a significantly better experience. Thank you once more for your feedback; it is invaluable for our improvement.

Business reply on Google

Hello, Thank you for taking the time to share your feedback about your recent visit to SA Nails 1. We genuinely apologize for the experience you and your daughter had, which clearly did not meet the high standards we set for our salon. We understand how important it is to feel comfortable and respected during your visit, and we are truly sorry that this was not your experience. We take your concerns seriously and want to assure you that we are addressing the issues you mentioned with our team to ensure they do not happen again. We appreciate your patience during the busy Friday afternoon, and we regret any discomfort caused during your pedicure service. Our goal is to provide a welcoming and professional environment for all our clients, and we are committed to making necessary improvements. We sincerely hope you will give us another chance to serve you better. Please feel free to reach out to us directly if you would like to discuss your experience further or if we can assist you in any way. Thank you again for your feedback, and we hope to welcome you back to SA Nails 1 in the future for a more positive experience.

Business reply on Google

Thank you so much for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit to our salon. We understand how important it is to receive timely service, especially given your commitments and curfew at Ft. Sam Houston Air Force Base. It was not our intention to cause any frustration, and we truly regret that we weren't able to meet your expectations. We have taken your comments to heart and are reviewing our scheduling and staffing procedures to ensure that all guests are informed and accommodated as efficiently as possible. Your experience is important to us, and we would love the opportunity to make things right. Please feel free to reach out to our manager directly so we can offer a resolution that better suits your needs. We value your feedback and hope to serve you better in the future. Thank you for bringing this to our attention, and thank you for your service.